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Product Delivery Manager

3 months ago

Wellington, Wellington, New Zealand Datacom Full time
About the team

It is a lean operation using the latest development tools, technologies and agile practices that allow our clients to keep ahead of the game.

About Datacom
About the Role

The Product Delivery Manager role is to ensure that all contracted services are delivered to clients in accordance with contracts.

The role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers' requirements and expectations with Datacom's service levels.

The key responsibility of the Product Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

The role will have line management responsibility and report into the Practice Manager - Application Assurance.
The core objectives and responsibilities of the Product Delivery Manager will include:

  • Client relationship management
  • Contract and commercial management
  • Service Management
  • Reporting
  • Continual Service Improvement and Innovation
  • Personal Development and Culture
  • Employee Engagement & Line Management
What you'll bring
We are looking to build New Zealand's leading services team and need someone that shares the same vision.

Customer obsession, experience with DevOps along with focused delivery capability are a must, combined with ambitious aspirations to run it all.

You are thoroughly versed in Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

Previous experience as a project or delivery manager would be beneficial, along with financial management and commercial awareness.

Most important thing for us is a great fit with the team, someone that is curious by nature with a can-do attitude.

Some more "official" things that we would love for you to bring:

  • Understanding of service management methodologies including ITIL v
  • Sound understanding of technical concepts and frameworks & Product development lifecycle
  • Excellent verbal and written communication
  • Excellent customer relationship building and management skills
  • Strong influencing and persuasive ability
  • Strong business acumen
  • Proven analytical and problemsolving skills
Minimum 7 years' experience in the IT industry in a relevant role including:

  • Service Delivery Manager
  • Account Management
  • Project management
  • Technical Team Lead
  • Operations Manager
If this sounds a bit like you, please get in contact or submit your details. We'd love to hear from you
Please note at this time only applicants based in New Zealand will be considered.