IT Support Engineer
2 weeks ago
Overall Purpose:
Principal Job Responsibilities:
- Demonstrate high customer care at all times including an ability to deal with VP's on a onetoone basis.
- Support both laptop & desktop PCs / MAC running any Microsoft OS in a Window Enterprise environment and MAC OS.
- To support hardware problems on all company networked and standalone printers
- Diagnose laptop & desktop PC / MAC hardware failures to component level.
- Ensure that all trouble tickets allocated are actioned, updated with all detail, resolved and closed within agreed SLAs.
- Provide support to the Verizon internal community at both 1stand 2nd line. This Includes telephone support, remote control as well as "deskside" visits when requested.
- Recognise and provide information regarding education provided by training teams within Verizon.
- Contribute to a good and friendly working environment; working closely as a member of a strong support team.
- Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers.
- Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary.
- To take ownership of problems until a resolution has been found to the customer's satisfaction.
- Take on additional responsibilities which directly contribute to the success of the End User Support Team.
Qualifications and Experience:
(E = Essential; D = Desirable)
Minimum 5 years' experience supporting E
Windows XP through to Windows 8
Excellent written & verbal communication skills E
Ability to work upon own initiative E
Ability to work in a team environment, demonstrating leadership skills E
Outstanding interpersonal skills E
Exceptional personal organisation & time management E
Attention to detail E
Documentation skills D
Flexible approach to working hours D
For EMEA positions - second language skills D
Project management D
Job Type:
Fixed term contract
Contract length: 4 months
Ability to commute/relocate:
- Christchurch, Canterbury: Reliably commute or planning to relocate before starting work (required)
Experience:
- IT
- Windows XP to Windows 8: 3 years (required)
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