Senior Customer Support Engineer
2 weeks ago
About the Opportunity
Based at our head office in Christchurch, this is a permanent role in our Level 3 Support Services team.
You will act as a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at times, on-site technical support services.
Tait and Dealer engineers globally request L3 Support team assistance to solve more challenging technical tickets every day.
Your role will encompass broad and well-developed technical skills and will require the operation and configuration of complex radio systems and the diagnosis of non-conforming functionality to an operating system level.
This Opportunity will attract an annual base salary in the range of $80,000 to $100,000 per annum, and will be a full-time position, 40 hours per week.
What You'll Bring:
We are looking for someone who has:
- A well-developed practical knowledge of technical systems, including complex system designs and installations
- A high customer focus
- Excellent diplomacy skills, able to manage multiple stakeholders
- Proven experience in providing effective resolutions of product or customer related issues
- A highly developed practical knowledge of radio systems, including RF system design and installation is desired.
- Experience with Digital Radio products configuration and support
- At least 5 years' experience in Land Mobile Radio or equivalent technologies
- Experience with over the air programming and management of end devices would be an advantage
- Software skills or aptitude in this field including an understanding of command line level OS work
- IP networking experience is desired
- An Engineering degree/diploma/certificate in a related field or the equivalent work experience
- Testing of solutions and software methodology and the execution
Perks of working with us
- We recognise employee performance and contribution through our discretionary bonus scheme.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We support your move to Christchurch with our generous relocation package.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club
About the Company
For more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world.
Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
How to Apply
Applications will close Wednesday 12th July 2023
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