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Campaign Operations Team Lead

3 months ago

Auckland, Auckland, New Zealand WARNERMEDIA Full time

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

General Summary:

Warner Bros. Discovery (NASDAQ: WBD) is a leading global media and entertainment company that creates and distributes the world's most differentiated and complete portfolio of content and brands across television, film and streaming. Available in more than 220 countries and territories and 50 languages, Warner Bros. Discovery inspires, informs and entertains audiences worldwide through its iconic brands and products including: Discovery Channel, discovery+, CNN, CNN+, DC, Eurosport, HBO, HBO Max, HGTV, Food Network, Investigation Discovery, TLC, TNT, TBS, truTV, Travel Channel, MotorTrend, Animal Planet, Science Channel, Warner Bros. Pictures, New Line Cinema, Cartoon Network, Adult Swim, Turner Classic Movies and others. For more information, please visit

Role Summary:

The Commercial Operations Team Lead is responsible for managing a team of Campaign Executives, while maintaining campaign management of all WBD TV campaigns, including:

  • Booking of all TV campaigns
  • Campaign management of all guaranteed audience campaigns (including spot management to achieve campaign objectives)
  • Trafficking copy for all TV campaigns
  • BTS Expert around process systems
Key Responsibilities:

People Management

  • Lead a team of Campaign Executives, ensuring the team are engaged and motivated to work together and achieve results.
  • Lead and contribute to a work environment that drives high performance, professional satisfaction and a strong culture that creates positive engagement within the Commercial Operations team.
  • Contribute to the development of the team, building succession planning for the future.
  • Oversee the recruitment, selection and training of staff
  • Conduct effective regular performance reviews with all direct reports, providing honest constructive feedback to help employees grow and develop in their roles and careers.

Campaign Management

  • Providing a high standard of client service including liaising with the agency contacts face to face, via email or over the telephone.
  • Booking television schedules – working with agencies and/or direct clients to secure available airtime and accurately book clients television activity.
  • Amending and cancelling clients television schedules, managing any potential conflict.
  • Liaising with Inventory Team to resolve availability issues when booking television airtime.
  • Monitoring client campaigns against objectives.
  • Managing guaranteed audience campaigns to ensure delivery.
  • Assisting the sales team including planning schedules, pre/post campaign analysis, monitoring campaigns.
  • Ensuring accurate scheduling and playout of all commercials across all channels.
  • Ensure all TVC versions are entered correctly and scheduled as required in the BTS traffic system.
  • QCing of all versions (Material/Key Numbers)
  • Co-ordinating all traffic instructions and input all commercial materials into our traffic system BTS.
  • Manage weekly list of missing materials and chase when necessary.
  • Handling the key changes, sales amendments and late campaign buys and ensuring any late changes are implemented on time as well as any other general enquiries or day to day changes.
  • Actively managing the archiving of expired versions with BTS, Amagi and internal folders.
  • Liaising with a wide range of agencies and building positive customer relationships.
  • Contribute to a positive culture that embodies the company values and lead by example.
  • Familiarity with the company health & safety policies and procedures.
  • Carry out your work safely and without endangering or causing harm to yourself, fellow staff members, contractors, customers, visitors or the general public.
  • Other duties as required.
  • On-call duties on a rotational basis
Qualities Required:
  • A high level of accuracy and ability to manage deadlines effectively.
  • Strong verbal and written communication skills are essential for interacting with clients, internal teams, and other stakeholders. This includes the ability to articulate the value of advertising opportunities and negotiate effectively.
  • Advanced organisation abilities - The ability to prioritize, plan, and execute tasks efficiently is crucial for success in this role.
  • Familiarity with the TV Broadcast industry, including an understanding of the advertising landscape, target audience demographics, and industry trends.
  • Collaboration - Campaign Executives often work closely with sales teams, marketing, and other departments. Being a team player and having the ability to collaborate effectively is important.
  • Advanced problem solving abilities - The ability to identify issues and come up with effective solutions is valuable. Sales Coordinators often encounter challenges related to client needs, scheduling, or logistics.
  • Proficiency in using common office software (e.g., Microsoft Office Suite) and any industry-specific tools or software used for sales and coordination.
  • The TV Broadcast industry can be dynamic, and priorities may shift. An adaptable individual who can handle changes and challenges with a positive attitude is desirable.
  • A bachelor's degree in business, marketing, communications, or a related field is often preferred but not essential.

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at