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Change Manager

4 months ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Are you a high performer who is passionate about successfully managing change?

  • Do you have proven experience in change delivery and are looking for the next big step in your career?
  • Be part of a dedicated and fast paced team doing something that will create a lasting impact for all New Zealanders
  • Fixed term Wellington based position until December 2026


Te Whiwhinga mahi | The opportunity The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.

This aims to transform the way New Zealanders travel on public transport, on any mode, anywhere in the country, using card or smart devices, consolidated into one easy payment system.

It is a critical part of achieving New Zealand ambitions for a safer, more sustainable land transport system.

The Change Manager role is focused on supporting the traveler stream, building experiences, interventions and adoption strategies that accommodate our different traveler archetypes.

About you | Ko koe tēnei To be successful in this role, you will bring:

  • Your strong level of change professional experience and can demonstrate more than 5 years solid change delivery experience on large strategic programs of work
  • Experience working in fastpaced projects or programme environments
  • Have a proven track record in assessing stakeholder impacts and designing the right change management interventions to drive behaviour and adoption
  • Specific expertise in enabling people to adopt new ways of thinking and working
  • The ability to develop strategies and plans that assist in evaluating, delivering, and embedding change to drive lasting results


You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori.

You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Ko wai mātou | About us At Waka Kotahi|NZ Transport Agency, it all starts with our people.

The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa.

Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.

Te Aukaha | Digital strengthens Waka Kotahi through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information, and security services. This role reports through to the Digital Performance and Planning Portfolio.

You will be supported by the NTS Change and Customer Workstream Lead and your Digital Resource Manager to ensure you have everything you need to bring your exceptional skills to work each and every day.

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

View the Position Description here.

Rā Katinga | Applications close: 8 April 2024.

To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA|Waka Kotahi is an equal opportunity employer (EOE).

We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.

Please let us know if you need any support or have any access requirements that will help you through the recruitment process.