Pre-construction Advisor Customer Liaison

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Pre-Construction Advisor Customer Liaison - HDS - Hamilton and Wellington

  • 12 Months Fixed-Term Opportunity
  • Pre-Construction testing new Housing Delivery System
- $88,211 salary per annum + 5 weeks annual leave


Construction & Innovation - The Construction and Innovation Group supports Kāinga Ora to grow its public and supported housing portfolio through the design and development of high quality homes that meet the needs of the community now and in the future, and by driving innovation across the construction sector.

Project Velocity is an exciting project, initially setup by Construction and Innovation, which has used manufacturing and business improvement techniques to design a new Housing Delivery System (HDS) to speed up processes, improve consistency, control and transparency.

New ways of working are being trialled that aim to remove duplication, reduce waste and increase building capacity.
We are setting up new Mini-Business Units (MBUs) in Hamilton and Wellington.

We need forward thinking and agile people to join the Team delivering pre-construction activity and testing the new HDS at scale and with different typologies.

The new HDS uses integrated and co-located teams that undertake all the tasks associated with public housing delivery. Work for the week is planned and agreed as a team and allocated. This is an exciting and work environment, with the HDS concept relying on people being co-located together. This means team members are physically located in the office, every day between the hours of 8:30am and 5pm.
Ko tā mātou mahi - Our Role

The Advisor Customer Liaison - HDS is responsible for supporting the implementation of tenant consultation for property redevelopments, improvement programmes, divestments refurbishments, remediation, Home Lease Expiries and any other Asset based programme that impacts on a tenant.

Advisor Customer Liaison - HDS are also responsible for all Business Initiated Transfers for Kāinga Ora across the country. The Advisor Customer Liaison interacts with the Kāinga Ora customers, internal staff and other community stakeholders.

They are also responsible for assisting in the development and implementation of customer consultation and relocation processes for all of Kāinga Ora capital projects.

The Advisor Customer Liaison supports the business to ensure that the Kāinga Ora asset programme is delivered in a timely and appropriate manner.

Ngā pūmanawatanga ōu - What you will bring

  • Relevant degree/diploma/certificate or relevant experience
  • Full NZ drivers' licence
  • Understanding of project management methodology
  • Ability to think conceptually and anticipate issues that may affect the implementation of the project
  • Proven negotiation and conflict resolution skills
  • Depth of experience in complex customerfacing roles in a project environment
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a life insurance and career development. These benefits are described in more detail here. [link removed]

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We want to ensure you are healthy and have work-life balance.

We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better.

That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day.

Our values are:

  • Manaakitanga
  • People at the Heart


 Mahi Tahi
  • Better Together


 Whanake
  • Be Bold
Tūhono mai - Join us
Applications close on Wednesday 11 January 2023 at 11.55 pm

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

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