NZ Deposit Specialist

Job Overview & Purpose:
The Deposit Specialist, reports to the Senior Product Manager and assists managing and growing deposit only clients through the Key Account Services (KAS) channel. KAS is responsible for the development and growth of the indirect deposits via financial intermediaries (platforms primarily) through the Rabobank Online Savings (ROS) channel. KAS is also responsible for larger deposit only clients through Country Banking (deposits generally over $5m).

The role will also provide product oversight and support where required to the Senior Product Manager.

The role will have close alignment to compliance and operations to provide assurance of onboarding and ongoing customer due diligence requirements are met.

Context of Job:

Globally, Rabobank has clients in more than 35 countries, served through Rabobank's global office network and online platforms. Its clientele includes the largest multinationals, top financial institutions but also local retail clients. Rabobank New Zealand employs approximately 300 employees in New Zealand.
As a global cooperative, Rabobank's purpose is to enable clients to feed the world and sustainably achieve their goals and aspirations. Rabobank's vision is to own the Food and Agribusiness space, enabled through six strategic priorities:
1. Understand our clients and the value chain to add maximum value;
2. Leverage our knowledge to drive our impact;
3. Grow our business;
4. Be commercial and in control;
5. Empower employees who live the standards; and
6. Execute fast and efficiently."

Key Responsibilities and Accountabilities:

• Relationship management of deposit only clients ($5m plus) and intermediary deposits alongside the Senior Product Manager (Deposits)

• Provide pricing quotes for deposits (when non-standard)

• Maintenance of processes, authorised signatory lists and supporting documentation and forms for deposit only clients

• Oversight of operational functions for these clients providing assurance this is being done correctly and in a timely way. Follow up and escalate if completion of daily administrative tasks associated with managing the existing client portfolio are not fulfilled

• Development, deployment and ongoing management of external client communications for KAS clients

• Working closely with the Compliance, Legal, Operations and Operational Risk to provide assurance we have appropriate controls in place to manage specific risks/agreements associated with the platforms.

• Manage contracts/agreements with platforms for Rabobank

• Understanding of local and global ALM/CFT legislation

• Supporting the Senior Product Manager with any other product initiatives as required

• Working with the wider Products and Deposits team on current initiatives and projects

• Delegate as Client Owner for Rabobank Online Savings at the Client Committee

• Other duties as required
Conduct
Uphold the Rabobank Values, behaviour, Code of Conduct and Treating Clients Fairly principles to deliver fair and transparent outcomes for our clients and community through our daily behaviours, practices, processes and controls.
Qualifications:
Essential:
- Bachelor's Degree or Equivalent

Desirable:
-Preference for Financial, business, economics or other related undergraduate degree. Experience:

• 2-plus years in the banking or financial services industries,

• Knowledge of New Zealand banking sector

• Excellent written and verbal communication skills
Knowledge:

• Understanding on systems and processes related to banking

• Demonstrate business acumen

• Continuously improve expert knowledge in own profession, while staying up to date with trends in the industry

• Ability to work as part of a team and demonstrate high levels of initiative

• Ability to identify strategic opportunities and negotiate mutually beneficial outcomes

• Ability to analyse and produce reports and statistics and identify trends and issues

• Excellent numeric accuracy

• Proven ability to meet defined targets

• Exceptional communication skills, both written and verbal. Skills:
Communicate (verbal, nonverbal written or in presentation) in concise, clear and transparent manner

• Demonstrate a passion for customer service excellence

• Anticipate and act on customer needs quickly and effectively

• Eliminate barriers limiting organisational performance

• Continually strive to improve performance and results

• Pursue work with energy, drive and commitment

• Excellent written and verbal communication and the ability to verbally communicate technical concepts in plain English.

• Strong relationship management skills and an ability to develop good rapport

• The ability to make decisions in a commercial environment

• Well-developed influencing skills and the ability to co-ordinate professional teams, influence outcomes and work in partnership with staff

• Ability to develop and maintain relationships with internal clients across various business units

• Ability to provide internal consulting services to a wide range of client

• Ability to self-direct work, manage competing priorities, plan work effectively and efficiently and be self-motivated
Raboskills:
Storytelling: Leads from the front, acting as an exemplary role model for all levels and audiences; promoting followership and energizing others to act through stories

Service orientation: Takes accountability for building and sustaining long‐term client relationships, champions initiatives to increase service levels and client satisfaction and generates business opportunities with (prospective) clients

Judgement and Decision Making: Applies experience, wisdom, judgment and Rabobank values to ensure mutually beneficial decisions for clients, Rabobank, and employees

Collaborating: Knows when and how to defer personal needs and objectives to assist others in meeting theirs, while actively seeking and valuing the ideas, opinions, and contributions of others

Complex Problem Solving: Solves ill‐defined problems with a significant impact in complex, real‐world and constantly changing settings, based on a factual analysis.

Creativity: Fast and intuitively comes up with incremental and radical concepts and strategies in line with our mission. Maximises the creative potential of the organisation

Self-Reflection: Constantly takes time to reflect on strengths and weaknesses, to improve own, team and organization performance

Agility: Acts as a change champion, demonstrating the ability to constantly change strategy and support the organization to deal with a fast-changing environment

Negotiating: Brings different perspectives together and tries to reconcile differences with a focus on the relation and on content, persuading with integrity

Networking: Builds local and global relationships (both in and outside Rabobank) that are honest, sincere, and of value to both parties to make a contribution to the strategic goals of Rabobank and our mission Values & Agreed Standards.

This role will close Thursday 27 June 2024

Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world.

ApplyingIn 5 steps

We'd like to get to know you.

Step 1Applying

Thanks for applying We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.

Step 2First interview

Usually you'll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.

Step 3Second interview

We want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.

Step 4Offer

If you are a good match for us and we're a good match for you, then you'll receive a good offer by email. Some positions require you to undergo further assessment first.

Step 5Screening

We assess whether you are trustworthy enough to work for Rabobank in a screening process.

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