Team Lead, Office Operations

2 weeks ago

Manukau, Auckland, New Zealand Lightspeed Commerce Full time

Hi there Thanks for stopping by:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Team Lead of Office Operations to join our Office Operations team in Auckland.

You will be responsible for leading a small APAC team of Office Managers across New Zealand and Australia and ensuring that the offices are maintained to a high standard.


At Lightspeed, we pride ourselves on having incredible offices where Lightspeeders can come, connect, work, celebrate and ultimately do the best work of their lives and he Team Lead, Office Operations is responsible for leading a small APAC team of Office Managers across New Zealand and Australia and ensuring that the offices are maintained to a high standard.


What you'll be doing:

  • Lead a team of proactive, customer focused Office Managers conducting one on ones, providing constructive feedback, being the escalation point, communicating changes, creating processes and policies, etc
  • Work with the APAC leadership team to ensure that our culture within the office is maintained helping facilitate events, catering etc such as Unconference, Quarterly All Hands, etc
  • Work together with the management team of Operations to develop innovative and efficient ways of working
  • Develop and maintain SLA's whilst keeping track of the budget
  • Be the main point of contact and the face of the office management team ensuring people are kept informed around any office related comms such as maintenance, closures, etc
  • Work together with the management team of Facilities to oversee and assist with projects of a higher threshold (such as office relocations, expansion, large office improvements, etc)
  • Manage the schedule of the meeting rooms and ensure they are kept tidy and in good working order where there are IT issues, Liaise with the IT team to have these addressed
  • Monitor the Operations Service Desk, including assisting with staff onboarding
  • Keep the office a clean and organised place, complying with the Lightspeed standard and ensuring the office is supplied with snacks, office stationary etc.
  • Maintain a good relationship with vendors and finding the best fit for Lightspeed (such as plumber, electrician, etc)
  • Negotiate contracts with operation suppliers (such as maintenance, office supplies, etc)
  • Scheduling regular maintenance to keep our office looking good and fully operational
And a little bit of

  • Assist with employee travel booking booked through our global travel management platform
  • Handle incoming and outgoing mail, including shipping/couriers for the team
  • Provide cover for other offices when other Office Managers are on leave (remotely)

What you need to bring:

  • Proven experience in the field of office management
  • Ideally experience leading a small team
  • You are serviceoriented, proactive and flexible
  • Proven ability to handle urgent situations and work under pressure
  • Strong attention to detail
  • Excellent time management and organisation skills
  • Excellent communication (in particular written) and multitasking skills
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?:

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that's creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Unlimited paid time off policy
  • Work remotely from anywhere in the world for up to 60 days per year
  • Flexible working policy
  • Health and wellness benefit of $500 per year
  • Mental health online platform and counselling & coaching services
  • Paid leave and assistance for new parents
  • LinkedIn Learning license
  • Volunteer day
  • Secure, fulltime carpark
  • Dogfriendly environment
  • Free fresh fruits, snacks and drinks (and cake for your birthday)
  • Awesome office space located in Newmarket (Auckland)

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.


Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to sim

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