Director, Managed Services

2 weeks ago


Auckland, Auckland, New Zealand Algo+ USA Full time

Role: Director Managed Services
Eligibility: Residency holder / citizenship of NZ or Australia (the role is not sponsored)

Job Responsibilities:

· Manage the business relationship with customer, building strong relationships with senior stakeholders. Managing expectations and feedback

· Virtual Management/Development/Coaching of an off-site team

· Deliver outcomes that exceed the needs of Senior Stakeholders

· Ensure consistent analyst processes and service level across accounts.

· Review/Creation/Improvement/Implementation of processes across all categories of the customer service, ensuring continuous improvement of the service

· Understanding new process requirements and executing process change.

· Holding workshops/coaching sessions with customer

· Virtual training of new Algo resources

· This role may include managing a department for Inventory Management

· This role may include coaching for customer Planning Teams

· This role may include project management of small projects

· This is an on-site role based at the customer office

Qualifications Needed:

  • 5+ years of relevant experience, Bachelor's Degree in related field
  • Senior Stake Holder Management
  • Advanced Microsoft Suite Proficiency
  • Leadership/Management (Managing a Virtual Team Experience Preferred)
  • Coaching and Mentoring (Virtual Experience Preferred)
  • Strong Communicator
  • Small Project Management
  • Process/Continuous Improvement Mindset
  • Customer Service
  • Composed Under Pressure
  • Time/Task Management
  • Personable Attitude

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