Village Coordinator Management, Operations

2 weeks ago

Auckland, Auckland, New Zealand Oceania Group Full time

The Role

We are currently seeking a full time Village Coordinator to join our dynamic team at Eden Village in Mt Eden. As the go-to person for our residents you will play a vital role in supporting the Village Manager and coordinating various events. This position offers a diverse and exciting work environment, where no two days are the same. Your kind, caring, and helpful nature will bring smiles to our residents' faces every day

What you'll be doing:

  • Act as the primary point of contact for residents who live in our independent units, providing exceptional customer service and promptly addressing their needs.
  • Collaborate with the Village Manager to coordinate tasks effectively and ensure their successful execution.
  • Engage with residents daily, offering assistance and ensuring their well-being.
  • Maintain up-to-date knowledge of village products, services, policies, and emergency procedures, effectively communicating this information to residents and stakeholders.
  • Work closely with Village Administrator assisting with administrative tasks and village communications.
  • Lead the development and delivery of a personalized activities and lifestyle program, fostering resident engagement and enjoyment.
  • Foster a sense of community by organizing group excursions, facilitating focus groups for resident input, and building positive relationships with residents, external providers, and community groups.

What you'll bring

  • Previous experience in a similar role, demonstrating a genuine passion for delivering exceptional customer service.
  • Excellent abilities in organization and administration, ensuring efficient management of tasks and responsibilities.
  • Strong communication skills to establish prompt, courteous, and professional rapport with residents and stakeholders.
  • Commitment to treating all residents with utmost respect, dignity, and empathy.
  • Proficiency in effective problem-solving techniques and the capability to handle multiple tasks simultaneously.
  • Demonstrated hands-on, proactive mindset, approaching tasks with initiative, enthusiasm, and a can-do attitude.
  • Proficiency in computer skills, particularly with the Microsoft suite.
  • Strong empathy and patience when dealing with elderly residents, coupled with the ability to adapt to new technologies and systems.


Who we are

We're the proud owner and operator of over 40 Villages across New Zealand, providing Village and Aged Care Living. We are dedicated to delivering exceptional and innovative care and hospitality services that delight our residents.

At Oceania, we build villages, not just homes. Places designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared belief in better that makes our approach different.

We Kiwis have a proud tradition of striving for better. That's why we're reimagining the retirement living and aged care experience.

What we offer

This belief in better means we are committed to supporting you to learn and do better, and will provide you with:

  • A safe and healthy working environment with access to a free, confidential support service
  • Opportunities for ongoing development and career progression
  • Employee shares, at no cost, for permanent employees
  • Access to a range of great staff discounts with our suppliers.

No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us.

We strive to do better every day. Apply now and become part of our journey.


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