Assurance Specialist

2 weeks ago


Christchurch, Canterbury, New Zealand 2degrees Mobile Limited Full time
A lot's changed over the past few years.

2degrees now has 1.9m customers across mobile and broadband, 1700 employees, coverage in 98.5% of NZ and 58 retail stores.


One thing that hasn't changed though, is 2degrees purpose of Fighting for Fair and our love of doing things differently.

We love market disruption, we love our customers, and we REALLY love our people.

We know your life isn't 2 dimensional - you've got your passions, your family and friends AND your job and we're committed to making sure you get a fair deal at work.

If you love a bit of banter, challenging the status quo, straight up awesome benefits, a new 6 environmental star office and doing right by Kiwis, then read on

Do you have a knack for solving problems?

Assurance Specialist - we have two positions available

Here's what you'll do in this job:

  • Provide real time support to contact centre leadership during outages or other customer-impacting scenarios.
  • Identify root causes and trends, capturing and articulating these to appropriate people or department via either feedback, escalation or improvement process.
  • Identify common process issues.
  • Collaborate with IT, development, system owners, provisioning, training and contact centre teams to ensure the right feedback and information is getting to the right people at the right time.

And here's some of the different things you might also do:

  • Career Development
  • You're our focus. Keep on developing your talents as we continue to offer you career development opportunities.


Phone plan
  • Call your friends and tell them what a great job you have because we'll sort you out with unlimited calls & texts plus 15GB of data every month.
  • 2degrees Brand Know you're working for someone who is not only fighting for you but also fighting for fair to make Aotearoa a better place to live and work.

Show us your different sides too:

With a strong and in depth understanding of Fibre and Copper telecommunications technologies, you can think innovatively and continuously push the boundaries of what is possible.

Flexible and dynamic in your approach, you have no problem delivering on promises and meeting deadlines.

Alongside your excellent time management and prioritising skills, you'll bring a can-do attitude, dedicated to providing an outstanding customer experience.

**Sound fair? Let's chat.

2degrees. It's time for something different.

  • Job Details
  • Reference #
  • 4322 Posted on
  • 07 Jun 202 Closes on
  • 21 Jun :00
  • Location(s)
  • Christchurch (Office), Auckland (Head Offices)
  • Expertise
  • Technical Support
  • Job level(s)
  • Experienced (14 years)
  • Work type(s)
  • Permanent


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