Technical Account Manager

3 days ago
Christchurch, Canterbury, New Zealand Gallagher Security Full-time
Company Description Gallagher Security is a global leader in integrated security technology solutions that help organizations protect and manage people and assets across 140 countries. Our award-winning portfolio includes access control, intruder alarm, and perimeter security systems, all designed and manufactured at our global headquarters. We deliver scalable, customizable solutions that support simple, enterprise, and high-security environments across sectors such as government, defense, commercial, healthcare, education, utilities, and transportation. Trusted by over 20,000 customers worldwide, Gallagher technology supports safe campuses, secure healthcare facilities, compliant government operations, resilient critical infrastructure, and efficient transport and logistics. Role Description This full-time Technical Account Manager role is on-site in the Christchurch Metropolitan Area. The role is responsible for managing key customer accounts, acting as a trusted technical advisor, and ensuring successful adoption and ongoing use of Gallagher Security solutions. Day-to-day activities include providing technical guidance, coordinating troubleshooting and support, overseeing solution implementation, and working with internal teams to resolve issues and deliver enhancements. The Technical Account Manager will build long-term relationships with customers, identify opportunities to optimize system performance, support sales initiatives with technical input, and help align product capabilities with customer business needs. Qualifications
• Strong account management skills, with experience maintaining long-term customer relationships and driving customer satisfaction.
• Hands-on technical support and troubleshooting capabilities, with the ability to diagnose issues and coordinate effective resolutions.
• Sales-related skills, including identifying upsell and cross-sell opportunities and supporting the sales team with technical expertise.
• Project management skills for coordinating solution deployments, upgrades, and integrations across multiple stakeholders.
• Background in security, IT, or related technology fields, preferably with experience in access control or integrated security systems.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in clear, accessible language.
• Ability to work collaboratively with cross-functional teams and manage priorities in a dynamic environment.
• Relevant tertiary qualification in engineering, information technology, or a related discipline, or equivalent practical experience.

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