Senior Product Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datapay is seeking a Senior Product Manager to own and elevate the user experience across all user cohorts, including employee self-service. You'll lead the UX strategy and execution, ensuring intuitive, accessible, and efficient experiences from discovery through delivery. You will bring exceptional customer understanding and empathy to life through deep research, synthesis of insights, and a relentless focus on user outcomes. By championing world-class UX, you'll differentiate Datapay and build an enduring competitive advantage that reduces friction, accelerates adoption, and empowers users at every payroll touchpoint.

What you'll bring

• 5+ years of product management with proven success delivering exceptional user experiences in fintech/payroll or regulated domains
• Exceptional customer understanding and empathy; expert in qualitative research methods (interviews, contextual inquiries, diary studies, ethnography) and quantitative signals
• Deep involvement in research with the ability to translate insights into a compelling UX strategy, personas, journey maps, and actionable roadmaps
• Track record of delivering UX improvements that drive adoption, satisfaction, efficiency, and error reduction; strong UX metrics (task success, time on task, CSAT, NPS, funnel metrics)
• Experience collaborating with designers, researchers, engineers and customer-facing teams to translate user needs into PBIs and acceptance criteria
• Strong backlog management and prioritization skills; able to balance user outcomes with business goals
• Knowledge of accessibility (WCAG), inclusive design, and compliance considerations in product development
• High-level understanding of frontend technologies and architecture to partner effectively with engineers on UX feasibility and performance
• Familiarity with OKRs and aligning UX work with company objectives
• Proficiency with AI tools for discovery, research, documentation, and rapid prototyping
• Excellent communication, stakeholder management, and the ability to influence cross-functional teams
• Leadership and mentoring capabilities; passion for coaching junior PMs and promoting a culture of learning

Responsibilities

• Define and own the UX strategy and roadmap for all user cohorts, including employee self-service; align with company OKRs and establish measurable UX outcomes
• Lead deep user research and discovery; synthesize insights into opportunities, personas, journey maps, and hypotheses; prioritize backlog items with a clear user-impact focus
• Own end-to-end UX delivery with cross-functional teams (design, frontend, backend, data, analytics, compliance, GTM, and customer success); ensure accessible, intuitive, scalable experiences
• Write PBIs and acceptance criteria focused on user outcomes; translate research findings into flows, wireframes, prototypes, and design specifications
• Conduct usability testing, contextual inquiries, and ongoing usability monitoring; drive iterative improvements and data-driven decisions; manage change as needed
• Monitor UX metrics and perform post-launch analyses; run experiments to optimize flows and adoption
• Communicate progress, trade-offs, and impact to stakeholders; advocate for the user across the organization
• Mentor junior product managers and foster a culture of continuous learning and user-centricity
• Ensure safety, compliance, and ethical product development in line with company policy; champion inclusive design and accessibility across the product lifecycle

Why Join Us here at Datacom?

Datacom is one of Australia and New Zealand's largest providers of Information Technology services, but we maintain a dynamic, agile, small-business feel. It's our people who give Datacom its unique culture and energy that you can feel from day one.

We care about our people and offer a range of perks such as flexible work arrangements, remote working, social events, ongoing professional development, and opportunities to learn and grow. You'll have the chance to build your career, connect with peers, bring your authentic self to work, be recognised for your contributions, and operate in a collaborative, relatively flat environment.

We work at the forefront of technology to help Australia and New Zealand's largest enterprises explore possibilities and solve their biggest challenges with modern SaaS solutions, so you'll never run out of interesting new challenges and opportunities.

We're committed to creating an inclusive and welcoming workplace for everyone and take pride in the steps we've taken and continue to take to make our environment fun, supportive, and empowering.