Senior Contact Centre

Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test? Look no further We have an exciting opportunity for a full-time permanent position for our busy and vibrant reservations team. This role is not for the reserved but for those who thrive in a fast-paced environment and love engaging with customers to optimise sales opportunities.

As a Senior Contact Centre & Reservations Consultant at RealNZ, you will be the go-to person for all telephone, webchat, and email enquiries from guests and agents. Your expertise in providing exceptional service will be essential in ensuring an unforgettable experience for our valued customers. You will have the chance to work with a diverse range of experiences that showcase the beauty of New Zealand.

You'll assist the Contact Centre & Reservations Coordinator with training and supervision of Contact Centre & Reservations Consultants, providing guidance and support around our reservations systems, maximising sales and delivering exceptional guest experiences.

This role is based in Queenstown, so applicants must reside there to be considered. The position also requires weekend work.

What's in it for you?

• As part of the RealNZ team, you'll get access to incredible experiences at unbeatable staff rates - or even free on select adventures From rafting Queenstown's rivers and dining at Walter Peak to exploring the Te Anau Glowworm Caves, cruising through Milford and Doubtful Sound, and even visiting stunning Rakiura, you'll have the chance to enjoy the best of what we offer.
• Medical insurance cover
• Free Cardrona x Treble Cone seasons pass

What are we looking for in you?

• Reservations or Sales software experience
• Ability to effectively manage your time and multitask in a demanding environment.
• Proactive and professional communication style with a personable approach.
• Flexibility to work weekends, public holidays, and shift work as required.
• Strong numerical aptitude with confidence in working with pricing and adjustments.
• Exceptional attention to detail and accuracy in all aspects of work.

If you are seeking an opportunity to be part of a dynamic team in the tourism industry and have a passion for delivering exceptional service, then we would love to hear from you.

Real People, Real Places, Real Experiences. Welcome To Real.
When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How To Apply
Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
Job Details

Company RealNZ Reference # 40980 Posted on 14 Oct 2025 Closes on 03 Nov :00 Location(s) Queenstown Expertise Sales, Contact Centre, Customer Service, Reservations, Reservations/Visitor Centres Job level(s) Experienced Work type(s) Permanent - Full Time More details (document) PD_Senior Contact Centre & Reservations

ApplyPrintEmail this job to a friendApply with Seek

« Back