Team Leader, School Account Team
4 days ago
Ko wai mātou - About Education Payroll
Rārangi Utu ā-Mātauranga - Education Payroll is a Crown entity that delivers pay to schools and kura on behalf of the Ministry of Education. With around 200 employees, we deliver one of the largest and most complex payrolls in Australasia.
The combination of great people and cutting-edge technology enable us to pay around 102,000 teachers and support staff across around 2,500 schools accurately and on time every fortnight. That's approximately $294 million a fortnight and $7.7 billion per annum.
Kōrero mō te tūranga - About the role
The team leader is responsible for the day-to-day supervision and performance of the team of Payroll Advisors. Responsible for ensuring the team's schools are paid accurately and on time. This role provides strong and supportive leadership to the team; whilst working closely with other team leaders to support the delivery of the schools' payroll.
If successful, you'll be appointed between $77,500 and $97,000 depending on experience and capability.
Because of the highly collaborative nature of our work, Education Payroll is primarily an office-based workplace. Our office is in central Wellington, close to the train station for an easy commute. We do offer flexible working arrangements after our people have completed an initial training period.
Key accountabilities:
· Ensure the team is working efficiently and meeting its targets.
· Manage escalations and resolution of issues.
· Establish and maintaining relationships with the team's designated schools.
· Support, coach and mentor the team.
Kōrero mōu - About you
To be successful in this role you will need:
· at least one year's leadership experience, preferably within a call centre environment
· experience delivering payroll services, ideally in a complex payroll system
· experience delivering exceptional customer service, ideally in a call centre environment
· to be adaptable and able to work to deadlines
· to be organised with strong time management
· sound judgement.
Experience with the schools' payroll and interpreting collective agreements would also be beneficial, but not essential on appointment.
Ko ngā uara - Our values
· Ako | Learning & improving
· Mahi tahi | working together
· Aro ki te kiritaki | Customer focus.
Me pēhea te tono - How to apply
We'd love to hear why you'll be a great addition to the team. Please submit an up-to-date resume and cover letter outlining your interest and suitability for the role through SEEK.
Applications are open until 9:00am, 23 October. You can find a copy of the position description, our recruitment process and the full range of benefits we offer on our careers site here:
If you have any questions about the role, please contact
To be considered for this role, you must have the right to work in New Zealand.
We are not engaging with recruitment agencies for this role at the moment.
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