Hotel Manager

This is a senior, hands-on leadership role in a uniquely rural setting. The Hotel Manager runs every facet of the hotel, front-of-house, bar, kitchen, accommodation, cleaning and maintenance - while being embedded in and contributing to the local community. You will lead a small multi-skilled team, maintain supplier relationships, manage bookings and group/tour operator accounts, and be the go-to problem solver for onsite operational and building issues. Flexibility, initiative and a "do-what-needs-doing" attitude are essential.

Key responsibilities:

1. Operations & customer service

2. Own the day-to-day hotel operations: concierge and front of house management including the bar, and kitchen management when required.

3. Manage bookings and the booking system; handle online channels and group/tour operator coordination. Maintain key customer accounts and partnerships.

4. Ensure consistently high standards of cleanliness and presentation across rooms, common areas and the bar; oversee cleaning team and step in as needed.

5. Leadership & people management

6. Recruit, train, roster and mentor staff across all departments. Maintain a positive, safety-focused workplace.

7. Build capability in staff so all core roles can be covered when needed.

8. Manage payroll, rosters, staff performance and HR basics.

9. Maintenance & facilities

10. Undertake and coordinate general maintenance: plumbing, gas, basic electrical, building and machinery repairs. Have an understanding of water storage and septic/sewerage systems. Arrange contractors and manage supplier relationships.

11. Ensure compliance with health & safety, fire and building regulations (or coordinate to ensure compliance).

12. Finance, stock & suppliers

13. Stock control, purchasing and inventory management (bar, kitchen, accommodation supplies). Maintain supplier relationships and negotiate terms.

14. Manage day-to-day financials: takings, petty cash, basic P&L awareness and reporting to owners.

15. Problem solving & community

16. Rapid, practical problem solving for service or facilities issues - often without immediate external support.

17. Act as a visible member of the local community and represent the hotel at community events when appropriate.

18. On call & emergency readiness

19. Be available for urgent onsite issues outside normal hours (rosters and reasonable on-call arrangements apply).

20. Maintain emergency plans and contact lists.

• Demonstrated experience (4+ years) managing a small to medium hospitality operation end-to-end (hotel, pub/hotel, lodge or B&B). Rural or remote hospitality experience strongly preferred.
• Hands-on maintenance skills and confidence with plumbing, gas, electrical basics and septic/sewer systems (able to do repairs and to manage/converse effectively with contractors).
• Practical cook / kitchen supervisory experience and ability to run kitchen shifts when needed.
• Strong people management skills: rostering, coaching, conflict resolution, building multi-skilled teams.
• Booking system experience (property management system / channel manager) and experience handling group bookings/tour operators.
• Excellent communication and customer service; calm under pressure; flexible and resourceful.
• Comfortable living and working in an isolated rural community; strong community mindset and reliability.
• Must have NZ bar managers license (LCQ), and NZ driver's license (full) - essential.

· Barista, commercial cookery or hospitality qualification.

· First Aid certificate, health & safety training.