Client Service Manager

6 days ago

Lower Hutt, Wellington, New Zealand JOTDEEPVENTURE LIMITED Full time NZ$60,000 - NZ$90,000 per year

We operate as a franchise partner of OCS Cleaning, a well-established name in New Zealand's commercial cleaning industry. Our business delivers a wide range of professional cleaning services to both commercial and residential clients, maintaining OCS's high standards of service and compliance.

Key Responsibilities

  • Develop, maintain, and grow relationships with new and existing clients.
  • Conduct regular site visits and client meetings to ensure service quality and gather feedback.
  • Identify new business opportunities and prepare proposals for prospective clients.
  • Supervise and coordinate cleaning staff, prepare rosters, and monitor performance.
  • Ensure compliance with workplace health and safety standards and company policies.
  • Handle client enquiries, complaints, and service adjustments in a timely and professional manner.
  • Prepare performance reports and assist in setting business targets and budgets.
  • Liaise with the head office to make sure we are compliant with their policies and procedures
    Any other tasks that may be asked time to time

  • Skills and Experience Required

  • Minimum 3 years of experience in customer service, business development, or team-lead roles (preferably in the cleaning, hospitality, or service industry) OR a relevant qualification in the field of business management, commerce, hospitality etc

  • Proven record of staff supervision and client-relationship management.
  • Strong leadership, organisational, and problem-solving skills.
  • Excellent written and verbal communication.
  • A valid New Zealand driver's licence is preferred.
  • Must be available after hours, public holidays and weekends
  • Early start and late finish shifts

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