Regional Safety Return to Work Specialist

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Play a key role in shaping a healthier, safer future for our workforce
• Be the subject matter expert in injury and illness case management across the region
• Full-time permanent role based in Auckland Airport

We're committed to providing a safe and injury-free workplace through world-class safety practices, integrating operational safety into all our business activities. Change is seen as an opportunity to improve. We thrive on uncertainty, and are ready to jump into action at a moment's notice. As a team, we rally together like no other, making each other feel supported, included and valued.

As the Regional Safety Return to Work Specialist (NZ & Pacific Islands), you'll play a pivotal role in supporting the health and wellbeing of our people. You'll provide expert guidance on injury and illness case management, ACC case coordination, and return-to-work programmes. In addition, you'll lead the Drug and Alcohol Management Programme (DAMP), oversee cosmic radiation monitoring, and support mental health and wellbeing initiatives. You'll also be responsible for producing safety metrics and reporting packs, while acting as the primary liaison between Qantas Group NZ and ACC. This role offers the opportunity to enhance existing processes and systems, ensuring our workforce receives the best possible support.

With a mix of pilots, cabin crew, airports and freight teams, along with a corporate office including a Call Centre, the Qantas Group presence in the New Zealand and the Pacific Islands region is significant and growing. Working as part of the operational and people safety team, you will be the subject matter expert on all things injury management.

What you'll bring to the role:

• Minimum 2 years of relevant experience (e.g. ACC Injury Specialist, in-house employer support, or occupational rehabilitation provider)
• Qualifications and/or experience in nursing, physiotherapy, occupational therapy, or ACC case management
• In-depth knowledge of ACC legislation and best practice injury management principles
• Demonstrated ability to design and implement effective injury management programmes
• Strong case and caseload management capabilities
• Excellent written and verbal communication skills, with the ability to engage confidently across all levels of the organisation and with external stakeholders
• Self-driven with a proactive mindset and adaptable approach
• A positive, solutions-focused attitude with resilience in the face of challenges

Why Qantas?

From born explorers to gifted engineers and those who like keeping people connected, you can find spirit in everyone who works at Qantas, and it's time to bring yours to ours. If you choose to hop on board, you'll join a team of over 26,000 across the globe, including 2,000 in the NZ and Pacific region, where creativity, diversity, and innovation are encouraged. Bring your spirit to ours and help your future take flight.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• Travel: We love to travel and you probably do too. From day one in the role, our employees enjoy heavily discounted Qantas and Jetstar flights including space available upgrades to premium cabins.
• Leave: Take a well-deserved break with 4 weeks of annual leave per year, with an extra week granted after 5 years of continuous service.
• Holidays and Hotels: Experience a 20% discount on our already fantastic hotel and flight bundles. Additionally, Qantas and Jetstar hotel reservations are available to employees at a 20% reduced rate.
• KiwiSaver: We offer up to 4% employer contribution on KiwiSaver
• Professional Development: We want you to feel empowered in your career journey, with the right training tools to support you. Academy Q is our very own personal and professional development hub that gives you access to a library of self-directed online courses. You'll also be supported from day 1 with on-the-job training and coaching, as well as formal training opportunities.
• Health & Wellbeing: We take the health and well-being of our employees seriously, and we're proud to offer discounted health insurance, free flu vaccination, heart and skin checks, regular well-being webinars and a comprehensive employee assistance program to support you in all aspects of your life.

Applications will only be considered for candidates who have the right to work in New Zealand without restrictions or sponsorship.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you're up for achieving the impossible, register your interest and we'll be in touch.

Applications close: Wednesday, 12th of November 2025