Delivery Product Owner

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we're building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

To support this growth, we have two Product Owner opportunities available. One is focused on CRM & User Experience and will lead efforts to implement Salesforce, leveraging UX design skills and driving internal adoption. The second will focus on Data & Integration and lead efforts to enable the integration of Salesforce into the broader AA technology landscape. Both product owners will form part of the CRM Foundations Value Stream and work closely together driving towards shared outcomes.

What You'll Be Doing | Mō te Tūranga

As a Product Owner, you will lead the delivery of customer and business value at the AA by translating product vision into actionable work for agile teams. You'll manage the backlog, prioritise features, and collaborate with stakeholders to ensure solutions are user-centric, technically feasible, and strategically aligned. With a strong focus on user adoption and process improvement, you'll refine requirements, design intuitive experiences, and validate outcomes through feedback and data. This role demands a balance of strategic thinking and detailed execution, working closely with delivery leads, analysts, designers, and developers to drive measurable impact across the organisation.

Depending on your experience and interests, you'll either help shape intuitive CRM experiences and drive adoption across our frontline teams whilst also providing a foundation that amazing member and customer experiences can be built on, or you will be leading the delivery of sustainable, integrated solutions that leverage our data platforms and APIs.

About You | Mōu

Regardless of the role, you'll thrive in a scaled agile environment and know how to turn complex ideas into clear, actionable work. You'll be confident managing a backlog, writing detailed user stories, and collaborating with Business Analysts and delivery teams to keep things moving. Strong stakeholder engagement, excellent communication, and a knack for prioritising based on strategic impact are essential. You'll have experience delivering digital solutions, participating in agile ceremonies, and working across teams to drive measurable outcomes. A background in business analysis or product management is ideal—plus agile certification like ICAgile or SAFe.

Additionally, if your strength is CRM & UX, you will have experience with Salesforce configuration and user experience design alongside a passion for improving agent workflows and member interactions.

If your strength is Data & Integration you will bring a strong grasp of data architecture, APIs, and integration patterns and will be comfortable working in technically complex environments and shaping scalable solutions.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau

• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver

• A day off for your birthday

• Hybrid working arrangement

• Training available / career development

• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Whether your strength is CRM and user experience or data and integration, we have a Product Owner role for you. Apply now to help shape smart, scalable solutions that matter.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you toparticipateequitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like youdon'tmeet all the requirements, please still get in touch.We'dlove to korero to see if you might be a great fit for the role.