Key Account Manager

4 days ago

Auckland, Auckland, New Zealand Hunter Campbell Full time NZ$80,000 - NZ$120,000 per year

Description
About the Company
Join a successful, privately-owned Kiwi business and a leader in the integrated facilities services industry. They are an award-winning, franchise-based organisation known for our customer-first approach, compliance excellence, and national reputation.

Trusted by both private and public sector organisations across New Zealand, they deliver consistent, high-quality service through proven systems and innovative solutions.

About The Role
We are seeking a Key Account Manager to take full ownership of a major national portfolio, drive revenue growth, and strengthen client relationships. Acting as a trusted advisor, you will deliver innovative solutions, proactive strategies, and excellent client outcomes. The ideal candidate is decisive, solution-focused, and thrives in a fast-paced, multi-site environment.

Key Responsibilities

  • Manage national, multi-site accounts across sectors including banking, aged care, childcare, telecommunications, education and more.
  • Respond to client needs with urgency, composure, and exceptional problem-solving.
  • Identify opportunities for innovation, service improvements, and revenue growth.
  • Expand portfolio through upselling, tendering, and securing additional client sites.
  • Oversee contract setups and handovers, ensuring seamless collaboration between franchise support, regional managers, and franchisees.
  • Conduct site visits, client meetings, and quarterly reporting presentations for major accounts.
  • Support commercial decision-making, pricing strategies, and strategic account planning.

About You

  • Proven Experience in National Key Account Management: Proven track record managing national, multi-site accounts in the facility services industry. Brings urgency, drive, and passion for delivering high-quality outcomes and meaningful impact.
  • Pace, Responsiveness & Problem-Solving: Ability to respond quickly, stay composed, interpret situations accurately, and take decisive action. Delivers excellent customer experiences with strong problem-solving skills. Urgency is essential.
  • Culture Fit & Growth Mindset: Positive, proactive attitude with eagerness to learn. Embraces innovation, seeks process improvements, and adapts to new ways of working.
  • Communication, EQ & Ownership: Exceptional communicator with high emotional intelligence. Acts as a trusted advisor, takes accountability, drives results, and demonstrates strong ownership.
  • Industry Reputation & Network: Well-regarded in the market with a credible presence and strong industry relationships.

Culture
Join a passionate, supportive team who take pride in delivering reliable, consistent, and compassionate service. Enjoy a people-focused, family-like culture that encourages growth, collaboration, and innovation.

Apply Now
If you're ready to take ownership of a major national portfolio and make a real impact, we want to hear from you.

Confidential Discussion:
Jessica Walker – |

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