Prometric Test Centre Administrator

5 days ago

Mount Albert, New Zealand Auckland Institute of Studies (AIS) Full time NZ$40,000 - NZ$60,000 per year

Prometric is an American company proctoring exams for a range of clients including English language (TOEFL), finance, project management, veterinary, dental, medical. AIS administers the only Prometric test centre in New Zealand.

Security is an extremely high priority to protect Prometric clients' Intellectual Property.  The administration area and candidate workstation area are under continuous camera surveillance and camera footage for every test centre is audited on a regular basis for irregularities.

This is a casual position with variable hours of work vary depending on the duration of the exams being administered and what pre- and post-exam checks are required. Some weekend work may be required.

Objectives:

To supervise candidates taking exams at the Prometric Test Centre and ensure compliance with Prometric standards and AIS policies. TCA must be reliable, patient, have good communication skills, and be observant.

Key Responsibilities:

Supervise professional exams in accordance with Prometric requirements, including:

  • Conducting check-in procedures
  • Responding to candidate queries
  • Ensuring strict adherence to Prometric security protocols
  • Performing virtual and physical walkthroughs of the workstation area
  • Maintaining constant visual monitoring of candidates via cameras and observation windows
  • Providing a consistently high level of customer service
  • Filing online incident reports (CPRs) as required by Prometric management
  • Successfully completing the annual Prometric certification test

  • Prepare monthly rosters (typically two months in advance) and distribute them to Test Centre Assistants (TCAs), Test Centre Manager (TCM), security, reception, and the Campus Business Manager.

  • Regularly update the annual scheduling spreadsheet.

  • Train staff to ensure all personnel, including the TCM, hold valid Prometric accreditation.
  • Respond promptly to emails from Prometric Operations Specialists regarding requests to open the centre on additional days.
  • Complete OPT-IN rosters typically issued twice a year.
  • Complete weekly quizzes and tasks sent by Prometric—these are mandatory.
  • Manage the CELPIP exam, a recent addition to the Prometric test offerings.
  • Perform any other duties as required from time to time.
  • Comply with AIS policies and procedures.
  • Adhere to all relevant Health and Safety legislation.

Applications close on 11 December 2025

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