Clinical Liaison Manager – PACT

About Us

Pact is a major provider of community, vocational and residential based intellectual disability, mental health and addictions services across Southland, Otago, West Coast, Upper South Island and the Lower North Island. Our team of passionate staff journey alongside individuals to support them in setting and achieving their goals.

We are looking for someone with a passion for supporting people with high and complex needs to lead fulfilling lives in the community.

Our services provide a safe and positive environment where our clients are assisted to achieve maximum independence.

PACT is seeking a dedicated and experienced Clinical Liaison Manager to join our team.

This pivotal role focuses on building strong connections between whānau and external clinical teams, ensuring safe, high-quality supports and smooth transitions for our community clients across the Lower North Island and Upper South.

About the Role

As a Clinical Liaison Manager, you will:

•    Work closely with whānau and external clinical teams to strengthen collaboration and care pathways.

•    Partner with community agencies, including Oranga Tamariki, to support children, young people, and families.

•    Apply clinical expertise within mental health or disability support services to deliver tailored, effective outcomes.

•    Manage transitions safely and effectively, ensuring continuity, clarity, and strong communication for all parties.

•    Lead transition planning and support best practice approaches that uphold safety, client autonomy, and whānau engagement.

•    Work with NASCs and other referring agencies to support informed decision-making and coordinated service responses.

•    Use experience to guide best practice, contribute to service improvement initiatives, and provide insight into system-level quality enhancements.

•    Apply this expertise to individual case reviews where needed, supporting robust, clinically-grounded decision making.

•    Oversee quality control to maintain high standards of care and support.

•    Champion improvements in primary health access and responsiveness for community clients.

•    Educate and mentor others, sharing knowledge and fostering professional growth.

•    Bring a "can do", solutions-focused approach to every challenge.

About You

We're looking for someone with:

•    6+ years of clinical experience in mental health, disability support, or related fields.

•    Experience working across specialty mental health or disability services is highly beneficial.

•    Strong communication skills with the ability to engage effectively with whānau, clients, NASCs, referrers, and professionals.

•    Experience working with Oranga Tamariki is beneficial but not essential.

•    A passion for education, development, and knowledge-sharing.

•    Experience relevant to guiding best practice, reviewing service processes, and contributing to quality improvement.

•    The ability to apply clinical expertise in complex case reviews to support safe and sound decision-making.

•    A commitment to safe, high-quality supports and seamless transitions.

•    The ability to thrive in a non-management role focused on clinical excellence and influence.

Why Join PACT?

At PACT, we believe in empowering people to live meaningful lives in their communities. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your work will directly contribute to safer pathways, improved wellbeing, and stronger wrap-around support for individuals and whānau.

Apply Now

If you're ready to bring your clinical expertise, passion for education, and solutions-focused mindset to PACT, we'd love to hear from you.