Call Centre Lead

6 days ago


Cardrona Otago, New Zealand Cardrona Alpine Resort Full time NZ$60,000 - NZ$80,000 per year

As the Call Centre Lead, you're the first point of contact for our guests - promoting, selling and upselling our wide range of products and services via phone, email and in person. You'll play a key part in delivering exceptional guest experiences, while supporting both our local and international third-party agents. This role works closely with the wider Guest Services leadership team to help ensure a smooth, professional, and welcoming experience across all our location including Cardrona, Treble Cone, Wanaka and Queenstown.

During the summer season you'll will work alongside the mountain team, often on the frontline delivering summer operations, with your base on-mountain at Cardrona. Over winter, you'll support the Call Centre Supervisor training a team of Call Centre Assistants and be the main point of contact for the team on the Supervisor's days off. During the winter and throughout the shoulder/non-operational periods, the role will mainly be based in Wanaka.

This is a fixed term role until the end of Winter 2026.

What are we looking for in you?

  • Previous experience in a contact centre of customer service environment.
  • Leadership or supervisory experience.
  • Proven ability to solve problems and make sound decisions.
  • Confidence using reservations systems (RTP experience is a bonus).
  • Passionate about delivering a positive guest experience.

What do you get out of this?

Enjoy some incredible staff perks Along with your pass and discounts up at Cardrona and Treble Cone, you can bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling rafting, the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank

Who are we?

Cardrona / Treble Cone prides itself on bringing together a team of people from all over the world who are the friendliest, most helpful, most proactive, and consistently go the extra mile to provide amazing guest service. At Cardrona/TC we're more than just a team - we're a family. We have fun, work hard, support each other, and are passionate about our resort and our values. If this sounds like you, come join us

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Reference # 10784

Posted on 10784

Closes on 24 Nov :00

Location(s) Cardrona (on-hill)

Expertise Reservations & Guest Services

Job level(s) Experienced (specific to the particular position)

Work type(s) Seasonal Full Time, Seasonal Part Time



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