Pou Haapai Kounga

About us:

At Raukura Hauora O Tainui, we provide an extensive range of primary and community health care services within our communities. We offer services for all ages and backgrounds, delivered by qualified and experienced staff.  As a Maaori health organisation, we have a strong tikanga maaori based approach to providing better health solutions for all. Our values include doing the right thing, at the right time, every time, advocating for Maaori and equity, and aroha and Manaakitanga for the people we serve. 

Our Vision:

Kia whai hua i te toonuitanga – To pursue the rewards of a thriving and prosperous way of life.

Our Philosophy:

Mehemea karekau ana he whakakitenga, ka mate te Iwi - Where there is no vision, the people will perish.

Our Mission:

To deliver kaupapa Maaori health and wellbeing services to all people living in the rohe of Tainui waka.

Our Values:

• Pono me te Tika – Honest and true, we speak directly and operate honestly in a safe, inclusive environment, free of blame
• Kia uu – We preserve and advocate for our rights, taking leadership for the wellbeing of others
• Tiakitanga – We protect, take care of and serve our people
• Kia Kotahi nei – We stand together as one, drawing on each other's strengths
• Aroha – We treat everyone and ourselves with love, care and respect.

About the role:

We are on the lookout for 2 x Pou Haapai Kounga (Quality Assurance Support) kaimahi to work in our Quality Assurance team. Quality Assurance is a vital part of our organisation to ensure that the quality of care is carried out through our enablement team so our frontline kaimahi can focus on what matters most: caring for our whaanau

As a Pou Haapai Kounga (Quality Assurance Support) you will assist in both in the Operations Support and Quality Assurance spaces with administrative tasks and physical outputs. This may from time to time extend to work assisting other units and/or work assisting the Senior Leadership.

This is an entry level Quality Assurance position. You will help with assisting with process and policy checks and audits, health and safety i.e. accident and incident management, and other general auditing and quality assurance work. The position has several Business as Usual (BAU) tasks such as ordering and procurement, vehicle fleet management and low-level auditing tasks.

Flexibility is a must for this role as you may be required to travel to between Taamaki and Waikato when needed. This is a full-time role from Monday to Friday 8:30am to 5pm.

If you're someone who enjoys solving problems, thrive on helping others and wants to be part of a team that supports better outcomes for whaanau behind the scenes, we'd love to hear from you

Responsibilities include but not limited to:

• Develop and implement an annual quality management program in collaboration with the Operations manager
• Support business units in defining, implementing, and tracking quality indicators aligned with operational needs
• Oversee the implementation and maintenance of quality assurance frameworks
• Identify gaps in processes and undertake effective corrective / preventative actions
• Support all business units with the creation, documentation, and maintenance of effective processes and procedures
• Coordinate the internal procedure reviews and ensure these are approved, communicated, and stored appropriately
• Coordinate with HR to facilitate Health & Safety and Quality Committee meetings and maintain accurate meeting records
• Support new business units in developing effective and efficient foundational infrastructure, processes, and procedures, including the establishment of effective quality risk metrics and documentation standards which meet set quality standards and regulatory requirements
• Create, update, and manage procedural documentation in collaboration with relevant business unit stakeholders
• Ensure all documentation is consistently maintained in and The Policy Place (our current software's).

To be considered for this role ideally you will need to have:

• Tertiary qualification in Quality Management, Health Services Management, Business Administration, or related field (preferred)
• Experience in healthcare or community service settings
• Experience in Relationship Management, Change Management, Customer Service and Data Entry
• Familiarity with systems like and Policy Place would be an advantage
• Confident in a tikanga Maaori environment or Te Reo Maori Competency (any Level preferred).

What we offer:

• Competitive salary
• First aid training provided
• EAP services
• Supportive team environment and ongoing training provided.

It is mandatory for you to have the following:

• Be legally entitled to work in New Zealand/Aotearoa (Citizenship, Work Visa or NZ Residency)
• Full driver's licence
• Preferred applicants will be required to undergo pre-employment checks.

If this sounds like you and you would like to work within a strong supportive and growing team environment, be part of the movement

To apply:

1. Please fill out our application form first by following this link:  
   
   
2. Press "Quick Apply" and ensure that you attach a copy of your CV and Cover Letter.

Please note: We appreciate all applications received; however, only those who meet the necessary qualifications and requirements for the position will be contacted for further consideration.