Service Technician

3 days ago

Auckland CBD, New Zealand Miele ANZ Full time

Miele

The ideology of "Immer Besser"(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.

The Position

Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work around the Auckland area.

Reporting into the Service Manager your responsibilities would include:

  • Carry out quality field service repairs at the customer's premises
  • In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
  • Handle and resolve customer complaints in the field within company guidelines relevant to the position
  • Ensure the accurate and timely completion of necessary paperwork – service invoices,
  • Ensure van stock is controlled in line with requirements

You will bring to the role:

  • Electrical Service Technician (EST) preferred or Electrical Appliance Service (EAS) qualification along with a current practicing licence.
  • Current white goods experience will be an advantage
  • A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
  • Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
  • Excellent communication skills, both written and verbal
  • A genuine enjoyment of meeting and interacting with new customers
  • A clean current driver's license.

What we offer:

  • Generous staff discounts on our beautiful & premium products
  • Access to Miele's free annual health checks
  • Participation in our great Employee Reward and Recognition Program Miele Moments
  • Access to EAP Support Services
  • Training, coaching and development from an experienced Centre Manager
  • Career development opportunities from a company who supports growing from within
  • Opportunity to join a fantastic workplace culture and team

The values we nurture at Miele:

  • We take it on and make it happen
  • We act as leaders
  • We help others to be successful

Apply today with your resume and cover letter

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