Service Desk Technician

2 days ago


Upper Hutt, New Zealand Archway Recruitment Full time

Our client has recently gone live with a new fully integrated Business Central system. With the internal ERP specialist focusing on senior-level work, we're looking for a hands-on Service Desk Technician to support our team on the ground during this transition period. 

If you're someone who thrives in a busy environment, enjoys helping people and has strong experience supporting Business Central in a previous role, we'd love to hear from you.

Duties Include:

  • Provide first-level support and triaging incoming IT and Business Central tickets
  • Resolving issues such as password resets, user access, navigation queries and general troubleshooting
  • Working directly with warehouse and office staff to resolve day-to-day system and user issues
  • Escalating more complex Business Central issues to our internal senior resource
  • Supporting our team onsite during a critical post go-live period

We Are Looking For:

  • Previous experience supporting Business Central in an IT role
  • Strong service desk/IT support background
  • Confident troubleshooting user issues and knowing when to escalate
  • Excellent communication skills and a proactive, customer-focussed approach
  • Ability to work full-time onsite, in our Upper Hutt location
  • Availability to work during the Christmas period (excluding statutory holidays)

We are moving quickly with this recruitment and would like to interview candidates ASAP.

If you have the required experience, can start immediately and are intersted - please apply now. 

Please email: with any queries.



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