Kaituitui Pakirehua

Kaituitui Pakirehua | Enquiries Coordinator

Permanent full time

Based in Te Whanganui-a-Tara

Te Tumu Paeroa

E totoka ai te tumu o te papatipu hei oranga mō Te Iwi Māori, o mua, o naianei, o anamata hoki.

Ko Te Tumu Paeroa tēnei, te kaitiaki, kaitaunaki, kaiwhakawhanake i te mana o ngā whenua Māori, huri noa.

So that the foundations of ancestral lands may be solid, benefitting Māori from our past, present and future alike. This is Te Tumu Paeroa, guardian, support and advancer of the mana of Māori land everywhere.

He angitūtanga: About the Role:

Join our team as an Enquiries Coordinator and play a key role in delivering exceptional client service. In this role, you'll be the go-to expert for managing and responding to enquiries with accuracy and professionalism, ensuring every interaction is handled seamlessly. You'll collaborate across teams, maintain strong relationships with clients, and proactively resolve queries to keep everything running smoothly.

If you thrive in a fast-paced environment, love problem-solving, and take pride in delivering outstanding results, this is your chance to make a real impact and grow your career in a forward-thinking organisation.

The main responsibilities of this role will include:

• Responding to enquiries from clients in relation to information held within our registers
• Maintaining client records in Te Tumu Paeroa core registers in accordance with Te Tumu Paeroa procedures.
• Delivering outstanding client service at all times to clients of Te Tumu Paeroa.

He kōrero mōu: What we are looking for:

• Experience in a coordinator or customer service focused role
• A good level of ability to work with technology and systems including phone systems, customer relationship management systems (CRM) and Microsoft products
• Ability to work with different personalities, staying calm and clear and always working with a high level of respect and professionalism
• A high level of attention to detail
• Strong creative problem solving and abstract reasoning skills a plus
• Clear and concise communication style
• A strong team player, someone who can work in a collaborative way, and follow processes
• Excellent working knowledge of Microsoft Office
• Experience with Microsoft Dynamics CRM, Dynamics NAV, SharePoint and/or M365 is a plus

Ngā Pae Mōhiotanga Reo Māori:

• Pae Rua - Te Whakarongo | An ability to understand Te Reo Māori, a desire and ability to practice correct pronunciation of Te Reo Māori (desired).

Ngā Pae Mōhiotanga Tikanga Māori:

• Pae Rua - Te Noho Marae | An understanding and living of Tikanga Maori on a noho marae level. Knowing and practising things such as basic karakia, waiata and one's own pepeha (desired).

Ngā Mātāpono, Ngā Uara Whai o Te Tumu Paeroa

Keeping our values close at hand, top of mind and always in the heart. Kia Mau

Tōtika Te tika o te tū | Professionalism

Being great at our job is how we make the most difference for whenua and whanau.

Kotahitanga Te raranga i te tira | Unity

We work as one, we trust each other, and value our differences.

Manaakitanga Te akiaki i te mana | Respect

We treat everyone with dignity, fairness and empathy.

Mana Te ihi, te wehi, te wana | Integrity

Integrity is the heart of everything we do.

Ngā āhuatanga kei a mātou: What's in it for you?

• Collaborative, supportive working environment
• 5 weeks annual leave

We are a tight-knit bunch, passionate about supporting Māori landowners to protect and enhance their land.  The expertise and fresh perspectives you bring will be valued highly, and will be critical in enabling our vision. To learn more about the important work we do please check out our website:

He pēhea te tono | How to apply

Please click 'Apply For This Job' and provide a covering letter and CV.

We encourage applications and appreciate your interest. Please note that due to the holiday break, we will not be able to review applications until after 5th January 2026.