Assistant Service Manager

3 days ago

Christchurch Central, New Zealand Keith Andrews Trucks Ltd Full time

Keith Andrews -Christchurch

Step into a leadership role with one of New Zealand's most trusted commercial vehicle networks. Keith Andrews represents FUSO, Mercedes-Benz and Freightliner across the country, and we're proud to deliver exceptional service backed by strong values, innovation, and our people.

We're looking for an Assistant Service Manager to support our busy workshop, lead a high-performing team, and ensure our customers receive industry-leading service every time.

What you'll be doing

Leading & Supervising

  • Lead and support the Foreman team, monitoring workloads, performance, and workshop productivity.
  • Oversee daily workshop scheduling, job card allocation, and labour loading to meet productivity targets.
  • Keep the front-of-house service team updated on job progress and timeframes.
  • Prepare estimates and quotes as required.
  • Ensure job cards contain all required information for smooth invoicing and warranty processing.
  • Maintain workshop tools and equipment to safe standards, reporting issues promptly.
  • Assist with staff training on equipment and processes.
  • Build strong, professional relationships with customers.
  • Cover for the Service Manager during absences.
  • Maintain workshop cleanliness, stock of general materials, and presentation standards.
  • Investigate rework, identify root causes (tooling, training, communication, timeframes, workmanship), and recommend solutions.
  • Monitor start/finish times, productivity, efficiency, and overnight clocking.
  • Ensure all booked-in work is statuses correctly from start to finish.
  • Actively participate in daily huddles and toolbox meetings.

Technical & Product Knowledge

  • Maintain up-to-date knowledge of commercial vehicles to support servicing, repairs, adjustments, and diagnostics when required.
  • Attend training and courses to grow your technical and leadership capability.
  • Make effective use of service manuals and specialist tools.

Customer Service

  • Provide professional, respectful, and helpful service at all times.
  • Set high standards of workmanship and support the team to deliver quality outcomes.
  • Be proactive in solving issues and managing priorities within required timeframes.

What you'll bring

  • Heavy Diesel Mechanical Qualification.
  • Current NZ driver licence (minimum Class 4) with a clean record.
  • 5+ years' experience as an Automotive Technician, or proven experience leading and developing a team.
  • Excellent communication and interpersonal skills.
  • Hands-on, practical mindset with strong problem-solving ability.
  • Ability to motivate, influence and support a team.
  • High levels of organisation and attention to detail.

Why join us?

At Keith Andrews, you'll be part of a respected, future-focused commercial vehicle network that invests in its people and values excellence. You'll have the opportunity to grow your leadership capability, work with premium brands, and make a real impact in a high-performance workshop environment.

If you want to take the next step in your career and lead with confidence, apply now and become part of the Keith Andrews team.

Please note that due to the Christmas and New Year period, our team will have limited availability. Applicants may not be contacted until the week of 5 January. We appreciate your patience and wish you a safe and enjoyable holiday season.

Apply now to become our next Assistant Service Manager and play a vital role in driving service success in your region.

All applicants must have the right to live and work in New Zealand.

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