Desktop Support Engineer

• Auckland based opportunity
• Banking benefits, additional wellbeing days of leave, health insurance and more
• Join our growing Digital & Technology Team

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

At Kiwibank, we're committed to delivering the best possible digital and technology experience for our customers and teams — and we need your expertise to make it happen.

We're looking for a Desktop Support Engineer to join our Auckland office based support team where you'll provide face-to-face technical support as well as remote support to Kiwibank staff around the country.

• You'll bring a positive, can-do attitude, great communication skills, a willingness to help others and a well-established set of technical troubleshooting skills that you are keen to develop further.
• There's plenty of variety here and a typical day might see you readying laptops for deployment, working on mobile phone issues (Apple or Android), assisting with AVVC equipment in our meeting rooms or helping solve software configuration issues.
• You will also get the chance to contribute to various projects, for example rolling out Windows 11.

If you're enthusiastic about technology, enjoy working in a dynamic team, have great customer service skills and are ready to take on new challenges, we'd love to hear from you. Help us shape the future of digital at Kiwibank.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

Key skills and experience we're looking for:

• Strong communication and inter-personal skills. You'll need to be confident at talking to staff at all levels across Kiwibank
• Able to work as part of a close-knit team as well as autonomously
• Solid I.T troubleshooting skills and an understanding of computer networking fundamentals
• In-depth experience of using and supporting Microsoft Windows 10 / 11, AD/EntraID, Intune, M365 and other common Microsoft products. Apple Mac knowledge would be a bonus
• Familiarity with MS Teams based meeting room technology
• A relevant qualification in Information Technology is preferred along with at least two years' experience in a similar role
• Willing to be part of an on-call roster

Nice to have:

• Nice to have experience includes skills in PowerShell scripting, ServiceNow, Citrix Technology, Confluence and general skills using Microsoft Azure
• Previous experience in a financial services or banking environment

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.

Tono mai |Apply Now– We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Wednesday 29th October middayPlease note:Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.Recruitment agencies:We're not seeking support at this stage.

At Kiwibank we are all about making Kiwi better off

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video