Operations integrator

Operations Integrator (aka The One Who Gets Sh*t Done)

This Role is For You If...

You're the one who brings order to chaos and energy to execution.

You don't just talk about systems. You build them.

You don't just spot problems. You fix them.

You've spent the last few years making things run smoother. Projects, tools, people, delivery, integrations. You understand how systems should work and you get a buzz from connecting the dots and seeing things land.

Now, you're ready to take ownership of bigger projects and deliver at a higher level. You're ready to lead work that matters inside a fast-moving, small but mighty, high-performing team.

This role isn't just about projects. You'll sit across both day-to-day operations and big-picture initiatives.

You'll keep the people moving, the internal engine clean, tight and efficient, and help us go faster.

Who You Are

You're a confident, grounded operator who gets a thrill from seeing things run well.

You're organised in life and calm in execution.

You think ahead, work fast, and simplify the complex.

You're the one people count on to get things over the line.

You're a people person as well as a systems-driven person.

You thrive in a small, fast-moving team of 10 to 11 people where everyone plays a key role. We're a small, tight-knit team - we play hard [don't take ourselves too seriously] & work smart

You're comfortable wearing multiple hats across the whole business and you love the variety. You can take a vision, break it down, and run with it. You work without approvals, layers or hand-holding. You move with speed, clarity and simplicity.

You've likely worked in a small team or online-first business where you've had to wear multiple hats... maybe marketing, ops, systems, delivery or support. You're not afraid of tech, and you've dabbled in tools like Zapier, CRMs, Chat GPT, Asana, Social and web platforms and Slack.

You're not chasing a title. You just want to lead the work, run clean systems, and keep the wheels turning at pace.

You love:

• Keeping things tight, tidy, and moving
• Fixing a broken system or spotting where something is stuck
• Owning a full project from scope to completion
• Using tech or Ai to make things better, smoother, faster
• Taking a complex idea, breaking it down, and bringing it to life
• Making sure nothing falls between the cracks
• Being across the whole business and keeping it well-oiled

You take ownership of outcomes, not just tasks.

You're proactive and responsive to both people and process.

You check in, follow through, and stay across things because it matters to you that things land well & the people are happy.

You flex as the work flows. You don't need a rigid schedule to do your best work.

What You'll Do Here

You'll work directly with our CEO and team to run operations, kickstart and deliver key projects, and streamline how our tech, team, and client experience all work together.

Our business is primarily online, so your work supports everything from live launches and campaigns to CRM automations and digital product delivery.

You'll sit across both daily, weekly and Monthly operations and projects, making sure the day-to-day runs smoothly while also delivering initiatives that move the business forward.

This role leads the work, not the people... but you know how to work across a team to get things done.

You don't need a team reporting to you. You just need access to the right people.

You coordinate, organise and drive the work forward by pulling them in at the right time.

If you're paying attention, you'll note the Secret Code - Move the Needle

You're the Ops Glue, Not the Admin

• You sit across everything and make it run better
• You don't just manage tasks, you maintain the machine
• You simplify how we work and make sure nothing slips through
• You create or optimise systems people actually use & love you for it
• You don't wait for approvals. You just move

Execution & Implementation

• Own project timelines, deliverables, and dependencies
• Take our strategy and break it into action, from idea to rollout to completion
• Hold multiple workstreams without dropping the ball
• Pull the right people into the work and keep it moving
• Follow up, close loops, and finish strong

Systems & Operations

• Manage our digital tool stack Zapier, CRMs, Chat GPT, Asana, Social and web platforms and Slack.
• Solve problems across systems and keep tech integrations connected
• Maintain SOPs, improve workflows, and create repeatable processes
• Keep operations running smooth, not stacked with layers

Growth & Funnel Support

• Support sales and marketing systems, ensuring lead flow, CRM connections, and automations are firing
• Connect the dots across customer journey, team delivery, and tech
• Keep campaigns and content moving by coordinating launch plans, email workflows, lead magnets, and funnel optimisations
• Run background systems that make the front end shine
• Make sure data flows, tagging, segmentation, and list health are in good shape across our CRM and social platforms

Projects, Products & Tech

• Manage feature updates and releases in our coaching platform and My Salon CEO app
• Coordinate with devs, test functionality, and make sure communication is clear
• Set up or clean up tech processes and build better tools as needed
• Own business solutions from start to finish, not just tick tasks

You'll Thrive in This Role If You...

• Love leading projects and delivering outcomes
• Think in systems, simplify fast, and solve with confidence
• Are tech and marketing confident (but don't need to be an expert)
• Can run ops without overcomplicating or waiting on approvals
• Are the calm one who keeps things moving
• Like working behind the scenes and making big things happen
• Can own full projects, not just support them
• Want to create smart, simple systems that scale
• Are excited about using AI to streamline and upgrade how work gets done

Bonus Points If You...

• Have worked in a small, agile team where generalists thrive
• Understand how online businesses run behind the scenes
• Have experience in CRM, digital product, or coaching companies
• Have played a lead support role to a founder or CEO before

You'll own end-to-end delivery with autonomy, clarity and confidence.

This is a lead-the-work, get-it-done, glue-that-holds-us-together role.

As the business grows, there's potential for this role to evolve into Operations Manager.

What You'll Get

• Hybrid setup, 3 days in our Wellington office, 2 from home
• Flexibility around school runs, life and energy, just bring clarity and communication
• A seat at the table with leadership to shape how we work
• Growth opportunities as the business scales
• A high-trust, values-aligned team that prioritises clarity, action and momentum
• Meaningful work, helping hundreds of salon owners thrive every day

How to Apply

Send your CV and cover letter via Seek.

In your cover letter, include:

Add in The Secret Code

Your ideal salary, what would make this role a HELL YES for you?

Sound good to you?

Apply now. Let's build something great together.