Area Supervisor

Westferry Property Services Ltd, established in 2007, is a privately owned commercial cleaning company with 150+ staff members based across the wider Auckland Region.  As a company, we pride ourselves on being big enough to possess the necessary infrastructure and resources to be effective and efficient, while still remaining hands-on and closely connected to our people and clients.  Our core values – Trust, Respect, Integrity, Proactivity, and Reliability – guide everything we do.

We are looking for self starting, high energy individuals to join our team.

In this role, you'll oversee cleaning operations across multiple sites, ensuring excellent service delivery, client satisfaction, and team performance. You'll support, train, and motivate cleaning staff while maintaining strong relationships with clients and delivering on company values such as trust, reliability, integrity, respect, and proactivity.

Make a Real Difference

·       Lead, motivate, and support a team of cleaners to perform at their best every day.

·       Provide coaching, training, and regular performance feedback to help individuals grow.

·       Foster a culture of teamwork, respect, integrity, and reliability.

·       Ensure that company values are demonstrated consistently across all sites.

Give Our Clients a Great Experience

·       Build and maintain positive relationships with clients, ensuring their expectations are met or exceeded.

·       Conduct regular site inspections (QAs) and follow up on client feedback promptly.

·       Ensure all cleaning services are delivered in line with contract requirements and quality standards.

·       Act as the first point of contact for client issues, resolving them efficiently and professionally.

Innovate and Simplify

·       Identify opportunities to improve processes, productivity, and service delivery.

·       Support the implementation of new systems, equipment, and technologies to enhance efficiency as required.

·       Maintain accurate site documentation, schedules, and reports.

·       Ensure compliance with health and safety requirements, including incident reporting and risk management.

Drive Sustainable Growth and Reward

·       Assist with onboarding and training of new staff to support business growth.

·       Manage resources effectively, including labour allocation, consumables, and equipment.

·       Support the achievement of operational KPIs and financial targets.

·       Recognise and celebrate team achievements, fostering pride and accountability within your area

SKILLS & EXPERIENCE

·       Strong leadership and people management skills.

·       Excellent communication and client relationship management abilities.

·       Sound understanding of health & safety practices.

·       Ability to plan, prioritise, and work autonomously across multiple sites.

·       Full driver's licence and reliable transport.

Expected working hours per week