Customer Care Specialist Noel Leeming

6 days ago

Auckland, Auckland, New Zealand The Warehouse Group Full time NZ$45,000 - NZ$135,000 per year

Company Description
Our purpose is simple; helping Kiwi's live better every day.

The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone

We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers

Job Description
This is not your average contact centre role. Here, you'll be supporting customers across multiple channels – live chat, phone, and email – helping them resolve queries, track their online orders, and find solutions that leave them feeling confident and supported.

Every day brings something different. One moment you may be helping a customer track down the latest tech item they ordered, the next you'll be guiding someone through the returns process or helping them navigate the Noel Leeming online store. Whatever the enquiry, you'll be wearing your problem-solving hat and working quickly to provide the answers and solutions that matter most to our customers.

Our team thrives in a fast-paced environment, especially during peak. You'll need to stay adaptable and positive, and above all, be committed to delivering excellent service every time.

What You'll Be Doing

  • Managing a variety of customer enquiries, with a strong focus on resolving issues quickly and accurately.
  • Building connections with customers by actively listening and adapting your communication style.
  • Switching confidently between live chat, phone, and email channels.
  • Taking ownership of cases and following up to ensure customer needs are fully met.
  • Keeping up to date with processes, procedures, and products to ensure the information you provide is always accurate.
  • Contributing to a positive team culture where collaboration and customer focus are key.

Work Schedule
This is a
fixed term role from 20th October 2025 to 1st February 2026 for the peak trading period
. You'll need to be available to work 40 hours per week between
8am and 7pm
, including some weekend shifts.

Qualifications
About You
Passion for customer service is a must. While previous contact centre experience would be great, what we're really looking for are people who live and breathe our values and can bring:

  • A reliable, responsible, and proactive approach to work.
  • Strong customer service skills – whether gained in retail, hospitality, call centres, or elsewhere.
  • Excellent communication skills (written and verbal), with the ability to stay calm and empathetic under pressure.
  • Solid computer literacy and strong attention to detail.
  • The ability to adapt quickly and work towards targets and KPIs.
  • A positive, team-focused attitude and a genuine passion for helping customers.

Additional Information

You'll be part of a supportive and diverse team who are passionate about delivering great customer experiences. This is also a fantastic opportunity to get your foot in the door with The Warehouse Group and gain experience in a fast-paced, customer-focused environment.

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