Reception Administrator

Skin Institute is proudly New Zealand owned and operated, and for over 30 years we've been dedicated to improving the lives of Kiwis. With a vision to be Aotearoa's leading provider in skin and veins, our multidisciplinary team delivers expert care in skin cancer, varicose veins and appearance medicine.

We're on the lookout for a Reception Administrator to join our busy Ponsonby clinic on a part-time fixed-term basis to cover parental leave starting training from January 2026.

Hours of work:

8am – 5pm Mondays

8am - 1pm Tuesdays, Wednesdays and Thursdays, and having Thursday off in week 3 - The clinic runs on a 4 week roster.

If you thrive in a fast-paced environment, enjoy juggling multiple priorities, and bring a strong administration and customer service focus, this could be the role you've been waiting for

What You'll Do:

Our Reception Administrators are the frontline heroes of our clinics—keeping everything running smoothly while delivering an exceptional experience for every patient.

Key responsibilities include:

• Welcoming patients, answering calls and delivering warm, professional customer service
• Managing bookings, admissions, discharges and patient flow
• Maintaining accurate and confidential patient records within complex clinical systems
• Processing payments, invoices, prior approvals, and medical insurance/ACC claims
• Supporting a wide range of admin duties where precision and confidentiality are essential

This is a role where attention to detail truly matters. You'll be navigating multiple systems, managing time-sensitive tasks, and ensuring accuracy in every touchpoint—often at pace.

What a Typical Day Looks Like

• Greeting and checking in patients while updating personal information
• Handling appointment bookings and patient queries across phone, online and in-person channels
• Processing payments and documentation with accuracy and care
• Processing medical insurance and ACC claims,  following up debtors and other administration duties
• Ensuring patient records are complete, correct and securely handled
• Working closely with your clinic team to keep the day running smoothly

You'll have full training and ongoing support from our wider Reception and Group Administration team. While there's plenty to learn, you'll have everything you need to succeed.

We are looking for someone who is:

• Confident, polished and friendly with excellent communication skills
• Skilled in administration with strong attention to detail
• Comfortable working in a fast-moving environment with competing priorities
• Tech-savvy and confident learning new systems
• Adaptable, solutions-focused and always looking for process improvements
• A team player who's happy to chip in wherever needed
• Comfortable working with numbers
• Experienced in reception and/or admin (medical experience an advantage but not essential

A positive energy and patient-centric mindset are must-haves

Why You'll Love Working at Skin Institute

At Skin Institute, you'll be part of a supportive, close-knit team backed by strong clinical expertise. We offer:

• A competitive salary
• Great benefits including skin checks, appearance medicine discounts, and vein treatment perks
• A genuinely caring, collaborative environment
• A role where you can grow, learn and make a real impact every day

Our Values

• Deliver excellence every day
• Care for others
• Better together
• Passion with purpose

If this sounds like the perfect next step for you, we'd love to hear from you

Apply today with a cover letter telling us who you are and why you'd love to join Skin Institute.

We can't wait to receive your application