Application Support Analyst
4 days ago
- Work anywhere in New Zealand
- Hours or rostering pattern
Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.
Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.
About the Role
Step into a role where your skills keep critical systems running and make a real difference every day. As an Application Support Analyst, you'll be hands-on in maintaining, troubleshooting, and optimising the business applications that underpin Health NZ's success. Working closely with your Team Lead, business stakeholders, and technical experts, you'll ensure our applications are reliable, efficient, and continuously improving. From resolving incidents and supporting users to enhancing system performance and collaborating with development teams, you'll be at the centre of delivering stable, effective solutions. You'll bring proven experience supporting Radiology or imaging-related clinical applications, ensuring the safe, accurate, and efficient operation of systems that are vital to patient care.
About the Team/Service/ Location
Our Digital Applications & Products function is part of Digital Services and is at the heart of keeping Health NZ's applications & products connected, secure, and running smoothly. We focus on making applications simpler, more reliable, and better aligned to the needs of our people and patients. With dedicated teams structured around the applications and products they support, we deliver stability, faster improvements, and real value to clinicians, operational leaders, and end users nationwide. By working closely with our Digital Delivery function, we're ensuring digital services aren't just fit-for-purpose but truly enable better healthcare across Aotearoa
About you
You're a natural problem-solver with a collaborative mindset and a strong focus on service. With hands-on experience in application support, you're confident working across systems and tools, building relationships, and driving positive outcomes.
- 2–3 years' application support or IT experience, with proven troubleshooting skills
- Radiology systems experience is a requirement for this role.
- Experience across applications, systems, and service management tools (e.g., ServiceNow, Jira Service Management), ideally in healthcare
- Knowledge of operating systems, databases, cloud platforms, and/or scripting, with a focus on IT security best practice
- Relevant IT qualification (or equivalent experience); ITIL certification is a bonus
- Strong teamwork and communication skills, with the ability to create a safe, supportive, and high-performing environment
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click "apply now." All applications must be submitted through our online careers' portal by Monday 8th of December. If you have any questions about the role, please contact Jayme Hellyer at
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
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