Customer Experience Representative

7 days ago

Lower Hutt, Wellington, New Zealand kiwibankpeople Full time


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  • We
    offer a competitive salary of $62,500 with generous benefits 
  • Enjoy
    four Wellbeing days per year for recharging when you need it 
  • Based
    in Lower Hutt with hybrid work arrangements

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is
us.  Where making an
impact matters. 

Our enthusiastic and expert frontline Contact Centre team
provides smart advice and solutions to thousands of Kiwi each day to help
secure their financial future. Our diverse Kiwibankers are united by their
desire to support our customers and each other, making our Contact Centre a
vibrant and fast-paced work environment where you can thrive.  In this role you will be: 

Engaging
with 50-60 customers daily through Phone and Securemail, providing
innovative banking solutionsWelcoming
customers by setting up their accounts and confidently guiding them
through credit card applications and investment opportunities Empowering
and guiding customers through the challenges of fraud and financial
hardship with care and confidence Providing
an even better Kiwibank experience by referring customers to our product
partners when they need it Helping
customers to be better off by educating and supporting them through their
day-to-day requirements and self-service options 

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us.  Where your expertise matters.   

We are an award-winning contact centre, providing expertise
to thousands of kiwi every day. It's all about being there in the moments that
matter and making it a simple, easy experience for our customers to secure
their financial futures and show them we care. 

We provide a diverse, supportive and fun
environment, enabling great opportunities for you to make a positive impact and
thrive and grow both personally and professionally. 

If you: 

are
passionate about developing relationships and talking to people are
resilient can
pick up new information quickly  are
solutions focused 

 Applications close on Friday 14 November. We will be reviewing CVs
throughout the advertising period and reserve the right to withdraw the ad at
any time. 

Our contact centre operates 7 days a week, so we can be
there for our customers when they need us most. The shifts we have available are:

Monday – Thursday 9am to 5.30pm and Sunday 8am to 4.30pmTuesday – Friday 9am to 5.30pm and Saturday 8am to 4:30pm

You must have a fibre internet connection and a clean
criminal and credit check. 

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.

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