Room Attendant

4 days ago

Queenstown Central, New Zealand ROKI Collection Full time NZ$26,500 - NZ$28,500 per year
  • Position Title: Room Attendant
  • Department: Rooms Division
  • Reports To: Director of Housekeeping
  • Location: Queenstown
  • Company Profile:
  • Nestled in the heart of Queenstown, our boutique hotel is renowned for its refined charm, personalised service, and dedication to excellence. We provide an exceptional guest experience grounded in luxury, attention to detail, and the warmth of genuine New Zealand hospitality. Our housekeeping team plays a vital role in upholding the presentation and comfort of our guest spaces, ensuring a memorable stay every time.
  • ________________________________________
  • Job Purpose:
  • The Room Attendants supports the smooth operation of the housekeeping department by coordinating daily tasks, maintaining presentation standards, and ensuring timely room readiness. The role combines quality assurance and guest-focused service.
  • ________________________________________
  • Position Overview:
  • As Room Attendant, you will work in the day-to-day operations of the housekeeping team, ensuring all guest rooms, suites, and public areas are cleaned and maintained to the highest standards. This hands-on role involves working with team members, preparing guests suites, servicing and cleaning, and supporting seamless guest experiences. Working closely with management, you'll lead by example and uphold quality, efficiency, and service excellence across all housekeeping activities.
  • Key Responsibilities:
  • Team Leadership & Supervision
  • • Follow allocated daily room assignments and special tasks.
  • • Be part of pre-shift briefings to communicate priorities and updates.
  • • You will receive on-the-job guidance, training, and support.
  • •
  • Quality Control & Inspections
  • • Prepare guest rooms and public areas to ensure they meet presentation and cleanliness standards.
  • • Identify and correct deficiencies.
  • • Report recurring issues or maintenance concerns to management.
  • Health, Safety & Procedures
  • • Promote safe working practices, including correct handling of chemicals and equipment.
  • • Ensure staff adhere to hygiene, uniform, and PPE requirements.
  • • Uphold housekeeping procedures and contribute to process improvements.
  • Administration & Reporting
  • • Assist with stock checks and ordering of cleaning supplies and amenities.
  • • Maintain accurate records of completed tasks, lost property, and room status updates.


  • • Support rostering and shift planning in collaboration with the leadership team.

  • Required Skills & Experience:

  • • Minimum 2 years of housekeeping experience in a luxury environment.
  • • Previous experience in a 4 or 5-star hotel or similar environment preferred.
  • • Strong organisational and time management skills.
  • • Comfortable with shift work, including weekends and public holidays.
  • • Physically fit and able to undertake manual handling duties.
  • ________________________________________
  • Key Attributes:
  • • Positive, hands-on team member with a focus on quality and team morale.
  • • Excellent communication and interpersonal skills.
  • • High level of attention to detail and commitment to service excellence.
  • • Calm under pressure and solution-focused.
  • ________________________________________
  • Work Schedule & Conditions:
  • • Shift work includes weekends and public holidays.
  • • Uniform and grooming standards must be upheld at all times.
  • Job location is 2 Brunswick Street, Queenstown, 9300
  • wage is between $26.50 and $28.50 based on experience.

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