Customer Services Representative

2 days ago

Wanaka, New Zealand CARTERS Full time

At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved.

About the role

Exciting opportunity to be part of the launch-team for our new CARTERS Wanaka branch opening in the new year. We are looking for a Customer Service Representative for our showroom trade counter where you will provide exceptional customer service to our valued customers in a timely, professional, and safe manner. This is a fast-paced role where your adaptability and versatility will be key to our branch to:

  • Identify the right products quickly and efficiently, serving customers at the counter, assisting on the shop floor and processing sales documentation.
  • Providing sales support, answering phone calls and responding to email enquiries regarding customer orders and deliveries while liasing with suppliers.
  • Maintain a seamless store experience by accurately processing sales refunds, maintaining high levels of showroom standards, and displaying 100% accuracy to ensure the correct account and product is charged.

About you

The ideal candidate will have a commitment to outstanding customer service and support and have the following skills and qualities:

  • A team player with the right attitude.
  • A real people person with a natural talent for building trust and rapport with our customers.
  • Attention to detail, accuracy, and efficiency.
  • Basic computer skills
  • Previous experience working in customer service.
  • Building industry knowledge is advantageous.

Benefits to Building your Career with Carters

  • Security and work-life balance. This is a permanent, full-time job, with no work required on Sundays.
  • Competitive remuneration package and 7.5% benefits package to support your health and wealth. Includes Southern Cross Health Insurance paid for byCarters, Superannuation Savings Scheme, Life and Disability Insurance, and Company buying privileges across all CARTERS stores.
  • Training, Development and Promotional opportunities

Apply to work with CARTERS today

Please note that this role is only available to candidates with valid working rights in New Zealand (citizen, permanent resident or hold a valid work visa)

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