Branch Manager

As a Branch Manager, you will build and lead a team of talented technicians and support staff to deliver excellence in customer service. Your leadership will ensure that our operational and technical superiority shines through, providing an exceptional experience for every customer. Through your inspiring guidance, you will foster a culture of exceptional customer service and employee engagement, enabling us to make a difference by solving people's problems with real care, always prioritising safety, well-being and quality.

In this role, you will be responsible for driving performance by effectively collaborating to oversee daily operations, achieve business results, and maintain consistently high standards with a team that is highly engaged. You will promote health, safety, and well-being, creating a diverse, inclusive, and equitable culture where our people have opportunities to develop themselves and give back to our communities. As a Branch Manager, you have the power to inspire your team to achieve great things and make a real difference in the lives of our customers.

• Location: Smith&Smith Penrose ( 761 Great South Road
  Penrose Auckland 1061)
• Hours: 40 hours Monday - Sunday

What we're looking for:

• A minimum of 3 years' work experience as an auto glass technician, including repairs, replacement and ADAS recalibration. An equivalent time in an operational / customer-facing role in an auto glass business would also be considered. 
• Proven ability to translate complex problems into easily understandable instructions and actions 
• Proven ability to effectively manage Health, Safety and Wellbeing in line with company policies and procedures. 
• Excels in delivering clear, concise communication, ensuring understanding and collaboration for successful outcomes. 
• Experience with building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 
• Demonstrates the ability to leverage and apply business knowledge and market trends to sustainably drive the organization's objectives forward 
• Hold a clean full NZ driver's licence.
• Must have complete, unrestricted rights to work in New Zealand

What we offer:

• A supportive working environment where you'll be working alongside a passionate team and making a difference with real care.
• We offer a comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross to help you actively take care of your health and keep costs down.
• A fantastic reward programme - earn vouchers and discounts across 70+ New Zealand businesses – Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday.
• We offer a yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect, these include but is not constricted to: Medical/Health related costs, Gym/Team fees, Immunisation/flu shots, Self-development classes, Sports equipment, Dietician, Opticians, Spa Day Visits.
• A days paid leave in your birthday month.
• We offer our new parents 10 days paid leave to spend time attending appointments or just take time out to bond as a new family.
• We allow time for you to go out and support your community with a day's leave to contribute to your community is some small way. 
• We also offer development opportunities for your career.
• Being part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well.

About us – Belron New Zealand (Smith&Smith, Laser and Exceed)

Belron is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith, Laser and Exceed. Smith&Smith is New Zealand's leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand's leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you'll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2023 EcoVadis Sustainability Rating for the past seven years – putting us in the top 5% of global companies rated by EcoVadis for our social, environmental, and ethical performance.

If you're interested in learning more or want to apply for the role, click Apply Now.