Guest Services Agent

4 days ago

Manukau, Auckland, New Zealand PULLMAN Full time NZ$50,000 - NZ$80,000 per year

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,' empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,

Join us and become a Heartist

Job Description

Pullman Auckland is looking for a talented and passionate Guest Services Agent wishing to expand their knowledge in a 5-star hotel environment.

As a Guest Services Agent, your primary responsibilities will include:

  • Welcome guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.
  • Ensure accuracy and professionalism with information and payments during arrivals and departures.
  • Work closely with a fantastic team, fostering positive relationships with other Pullman Auckland departments, including Housekeeping and Reservations.

Qualifications

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

  • Experience in a busy hotel environment
  • Proven reception exposure and experience is an advantage
  • Exceptional attention to detail and a nature that successfully connects with all guests
  • The right to work in New Zealand
  • Full NZ Drivers license and Opera Cloud knowledge is an advantage, but not necessary.
  • Be able to work a rotating roster across 7-days including weekends and public holidays

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

  • We seek opportunities
  • We connect with meaning
  • We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

  • Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
  • Daily staff meals provided
  • Ongoing reward and recognition incentives
  • Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Guest Service Agent

    4 days ago

    Manukau, Auckland, New Zealand Hotel Indigo Full time NZ$45,000 - NZ$65,000 per year

    Who we areAt Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of...

  • Guest Service Agent

    4 days ago

    Manukau, Auckland, New Zealand Hotel Indigo Full time NZ$50,000 - NZ$80,000 per year

    Who we areAt Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of...

  • Rental Service Agent

    2 days ago

    Manukau, Auckland, New Zealand Indie Campers Full time NZ$40,000 - NZ$60,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Guest Services Host

    4 days ago

    Manukau, Auckland, New Zealand SkyCity Full time NZ$45,000 - NZ$55,000 per year

    E pā ana ki a SkyCity | About SkyCitySkyCity Auckland is where excitement never stops As New Zealand's premier entertainment destination, we offer unforgettable experiences- from the thrill of our world-class casino to award-winning dining, luxury hotels, and breathtaking views from the iconic Sky Tower. Every day is different at SkyCity, and our team is at...

  • Customer Services Airlink Agent

    4 days ago

    Manukau, Auckland, New Zealand Messenger Services Full time NZ$50,000 - NZ$80,000 per year

    Airlink Consultant(Auckland Based)Are you confident, friendly, fast thinking, an excellent communicator and keen to work for a company where no 2 days are the same? Then look no further.About SUB60SUB60 was formed in 1982 and is the largest nationwide time sensitive courier company in New Zealand. Based in three main centres, Auckland, Wellington, and...

  • Reservations Agent

    2 days ago

    Manukau, Auckland, New Zealand SkyCity Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do.E pā ana ki a SkyCity | About SkyCityAt our Auckland site alone, we have employees working across over 20 restaurants and bars, three first class hotels, the...

  • Guest Experience Host

    2 days ago

    Manukau, Auckland, New Zealand Tourism Holdings Limited Full time NZ$40,000 - NZ$60,000 per year

    If you are ready to take on this exciting role and be part of a dynamic team, apply now We look forward to welcoming you to the RV Super Centre Auckland family.At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi...

  • Casual Ask Me Agent

    2 days ago

    Manukau, Auckland, New Zealand Manukau Institute of Technology Full time NZ$40,000 - NZ$60,000 per year

    Make a differenceStudent-facing customer serviceCasual RoleWe are looking for casual agents to support our team over the busy enrolment period.Are you a capable, enthusiastic team player who prides yourself on getting the job done? Do you have initiative, understand the need for efficiency and will you put the student at the centre of your customer service?...

  • Room Service Attendant

    4 days ago

    Manukau, Auckland, New Zealand SkyCity Full time NZ$45,000 - NZ$65,000 per year

    Always wanted a job where you get to meet a variety of different customers? Then join In Room Dining's close knit teamE pā ana ki a SkyCity | About SkyCitySkyCity currently have 3 hotels across our precinct - 4.5 star SkyCity Hotel, 5 star SkyCity Grand Hotel plus the newest addition, 5 star Horizon by SkyCity Hotel. We look after a variety of guests from...

  • Commercial Cleaner

    4 days ago

    Manukau, Auckland, New Zealand NP ATOZ services limited Full time NZ$30,000 - NZ$40,000 per year

    NP ATOZ SERVICES LIMITED is a professional cleaning company committed to delivering high-quality and reliable cleaning services to clients across the Auckland region.We are currently seeking a dedicated and detail-oriented Cleaner to join our team. The ideal candidate will take pride in their work, be reliable, and have a strong eye for detail. The role...