Senior Product Designer – Customer Strategy

As a Senior Product Designer, you'll play a pivotal role in shaping intuitive, engaging digital experiences for our clients and their customers. You'll partner with strategists, product managers, engineers and business leaders and collaborate with Deloitte's technology and transformation leaders and alliance partners (ServiceNow, Salesforce, SAP etc) to transform complex systems into simple, effective user experiences. Day to day, you'll lead UX/UI design across a range of projects, championing human-centred design and leveraging emerging technologies (including AI) to deliver impactful solutions.As an experienced senior designer you'll take on a leadership role, not only delivering high-quality design work but also providing strategic direction for large digital transformation projects, mentoring junior designers, and contributing to the growth of our design practice.Design LeadershipLead end-to-end design across digital products, from discovery and research to detailed design, user testing and implementation.Champion human-centred design, applying design thinking and CX design principles to solve complex business problems.Conduct user research, usability testing, and rapid prototyping to validate and refine solutions.Develop and maintain design systems, UI components, and documentation for efficient delivery.Communicate and visualise design concepts, user journeys, and solutions to stakeholders.Emerging Tech & PlatformsApply knowledge of emerging technologies (AI, automation, conversational UX) to create innovative experiences.Design for and integrate with our tech alliance partners (e.g. ServiceNow, Salesforce, SAP, Microsoft, AWS), collaborating with technical teams to ensure seamless user experiences.Stay up to date with design industry trends, tools, and best practices.Collaboration & DeliveryFacilitate workshops, co-design sessions, and stakeholder engagement activities.Work in agile, cross-functional teams, partnering with product managers, business analysts, and engineers.Mentor junior designers and contribute to the growth of design capability within the team.Related SkillsSupport product strategy, product operations, and functional leadership as required.Apply business analysis and data synthesis to inform design decisions.QualificationsExperience & Skills5+ years' experience in product design, UX/UI, innovation, or service design, with a strong portfolio demonstrating end-to-end design thinking and delivery across digital products.The ability to understand complex digital end-to-end experiences and create new or improved market leading solutions and experiences for our client.Exposure to emerging tech (AI, automation, conversational UX, Figma Make) and a passion for designing future-ready experiences.Proficiency in design tools (Figma, Sketch, Adobe Creative Suite), design system development and prototyping.Strong communication, facilitation, and stakeholder management skills.Experience in agile environments and collaborating with multi-disciplinary teams.Prior consulting or client-facing experience, with a focus on building strong stakeholder relationships and working in blended collaborative teaming environments will help you hit the ground running, though not essential for applications.Skills in business analysis, product strategy, or product operations and experience working with alliance platforms (ServiceNow, Salesforce, SAP, Microsoft, AWS) or similar enterprise systems is also a plus.Personal AttributesYou will bring a track record in cross-functional stakeholder and enterprise backlog management, including the ability to challenge and solve for competing priorities.You have the ability to work effectively with people in all levels of the organisation and maintain a high pace of output.You are a resourceful, thoughtful, and creative leader with a passion for positive impact.You are collaborative, open-minded, and comfortable with ambiguity.You are motivated to mentor others and contribute to a diverse, inclusive team culture.Additional InformationWhy Deloitte?Work with New Zealand's largest organisations on high-impact projects.Join a supportive, inclusive, and growth-focused team where developing your design expertise and growing your business acumen and core consulting skills are equally embraced.Access global expertise, training, and career development opportunities and participate in market facing thought leadership and eminence activities.Flexible working arrangements and commitment to diversity and inclusion.Making an impact that matters, together:We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.Our shared values are at the heart of everything we do. Living these values, including 'taking care of each other' and 'fostering inclusion', is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.How you'll be rewarded:We hold a simple belief – that our people's hard work should be recognised and rewarded beyond their remuneration. The Deloitte experience is founded on concepts of trust, balance, wellbeing, and the importance of personal connection.We offer you:Flexible work policiesSubsidised professional qualifications and paid professional membershipsSubsidised health insuranceIncome protection insurance22 days annual leaveSocial events, social sports teams, and monthly social eventsA focus on wellness and well-beingCommunity focused volunteer daysA focus on the environment and sustainabilityPlus much moreDoes this sound like the sort of role and organisation for you? Then apply now We'd love to hear from you.We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from "," "," or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].