Change & Training Specialist

Position Description

Our Co-operative
Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us
At Te Mātāpuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

Mō tēnei tūranga | About the Opportunity
We are seeking a Change & Training Specialist who will play a pivotal role in driving standardisation and continuous improvement across global procurement processes. This role focuses on ensuring that users can easily access the information they need, that process documentation is clear and accessible, and that training is effectively facilitated.

The role will also be responsible for modelling processes using BPMN standards and ensuring that any process changes are clearly communicated, thoroughly documented, and successfully adopted across the organisation.

Key responsibilities

• Drive standardisation across the global procurement process.
• Ensure effective user experience by ensuring all guidance & documentation is accurate, clear and accessible for our end users.
• Develop and execute communication plans for process changes and initiatives.
• Coordinate user training sessions and workshops
• Support process improvement initiatives
• Develop & maintain process models using BPMN

Mōu | About you
As a Procurement Analyst your passionate about improving and standardising processes. You're focused on the end user experience and ensuring guidance & support enables users to effectively do their job.

You have strong communication skills, high-quality written documentation and coordinating across diverse teams. While you won't be delivering direct training, you excel in guiding teams to resources that improve their capabilities. Additionally, you're a strategic thinker, able to partner with other areas of the business to develop big-picture plans for the continued growth of procurement operations.

• Experience in Source-to-Pay or similar procurement processes.
• 3-5 years' process modelling & change management experience
• Knowledge of digital documentation platforms (e.g., Confluence, SharePoint).
• Focused on driving continuous improvement through process development & education
• Proficiency in leveraging AI tools for documentation enhancements
• Highly organised with the ability to manage processes independently
• Strong written and verbal communication skills for producing user-friendly documentation

Ngā Aura | Our Values
At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other.

Discover how your values align with ours by taking our Values Quiz

Tā mātou oati | Our Commitment to You
We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Professional development opportunities
• Career growth support
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

Ngā Mahi | A Career of Opportunities
At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Tātou Tātou | Join Us
Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

You, me, us together, Tātou, tātou.

He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.
Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on Tuesday 16th September 2025.