Senior End User Computing

Senior EUC Specialist

National Support Office

Mō te Tūranga | About the Role

Are you passionate about creating seamless digital experiences that empower people to do their best work? Do you thrive on solving complex technical challenges and leading innovation in end-user computing? If so, we want you on our team The Senior End User Computing (EUC) Specialist is a key technical leader within the Digital Services team, providing both expertise and guidance across all end user computing platforms and enterprise technologies. This role ensures high levels of performance, security, and scalability across systems while maintaining a seamless and reliable user experience. Acting as a subject matter expert, the Senior EUC Specialist leads Level 2 technical support, manages incidents and service requests, and drives continuous improvement initiatives within the digital environment.

In addition to providing exceptional technical support and customer service, the Senior EUC Specialist contributes to lifecycle management, hardware and software procurement, and the delivery of EUC-related projects. The role involves hands-on work such as device deployment, configuration, and troubleshooting, as well as collaborating with vendors and internal teams to resolve complex technical issues. The Senior EUC Specialist also maintains accurate documentation, supports knowledge sharing, and ensures ITIL-aligned best practices are followed across support and project activities.

A strong customer focus is essential, with the Senior EUC Specialist expected to communicate clearly and effectively with both technical and non-technical stakeholders. By combining deep technical knowledge with an understanding of the organisation's business needs, this role helps deliver modern, efficient, and secure workplace technologies that empower staff and enhance operational performance. This is a full-time permanent position based in our National Support Office.

Ngā pūkenga me ngā wheako | Skills and experience

• Lead and support Level 2 EUC operations with confidence and autonomy.
• Act as 2IC, providing day-to-day leadership and guidance to the team.
• Build and strengthen the EUC practice through collaboration and technical excellence.
• Bring 3+ years' experience in EUC, infrastructure, or network support within a corporate or healthcare environment.
• Manage and document processes, standards, and controls across equipment, lifecycle, and service delivery.
• Handle a broad range of EUC technologies — from desktop, mobile, and hardware support to networking, VOIP, and wireless solutions.
• Demonstrate strong technical skills in Microsoft 365, Intune, SCCM, Azure AD, Active Directory, and Windows desktop management.
• Apply working knowledge of infrastructure, security, and core network concepts (DNS, DHCP, Wi-Fi, routing, switching).
• Leverage certifications such as recent Microsoft or ITIL qualifications, with tertiary studies in computing or related fields.
• Communicate clearly, document effectively, and contribute to a high-performing, customer-focused IT culture.
• (Desirable) Bring experience with healthcare environments, ServiceNow/Cherwell, or Endpoint management with hybrid SCCM and Intune

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:

• Competitive Rewards: Attractive remuneration package, relocation allowance, and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Flexibility & Growth: Flexible working arrangements and a Nursing Council of New Zealand-approved PDRP.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that's deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

We're proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we're one of Aotearoa New Zealand's largest and most trusted healthcare providers.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at for a confidential conversation.

Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.

For a copy of the Job Description visit Position-Description---Senior-EUC-Specialist---V2.0-Oct-