Account Manager

About Builderscrack:
Since 2007, Builderscrack has been New Zealand's leading home improvement marketplace — connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we're on a mission to make home improvement effortlessly efficient for everyone.

Homeowners simply post a job, receive quotes from local tradies, and choose the right person for the work. With over 831,000 jobs posted since we started, we've helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business — offering flexible plans and a steady pipeline of quality work.

Our platform has been featured in Property Investor, Homed, OneRoof, and The Block, and recognised by trusted names like Fair Go.

We're proud to be recognised as a Great Place to Work Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.

Why Join Us?

• Prime office location on Victoria Street in the CBD
• A supportive, inclusive and values-driven culture
• Opportunities to grow and make an impact
• Regular team events, birthday leave, and more

About the role:
Help tradies grow their businesses and make home improvement effortless for everyone As an Account Manager, you'll support our tradie customers to get the most from the Builderscrack platform, providing personalised service, helping them connect with more clients, and ensuring they succeed with our digital tools.

You know you are successful when you are retaining and upgrading a high volume of customers, meeting and exceeding targets and KPIs, and you're able to use your knowledge of the Builderscrack product to leverage higher sales conversion rates and revenue.

How you will add value:

• Meet and exceed daily, weekly and monthly KPIs and sales targets
• Make a high volume of outbound and inbound calls (typically 60–80 per day)
• Manage a portfolio of trade accounts, e.g growing, nurturing and retaining customers
• Conduct renewal calls and win back past customers
• Help tradies get the most from their Builderscrack profile and subscription
• Explain the benefits and ROI of our platform with confidence
• Handle objections, close sales and ascend customers to higher-value plans
• Maintain accurate product knowledge and CRM records

About you:

• Proven experience in a phone-based role with high call volumes
• Strong background in sales, account management or customer success
• Demonstrated ability to meet and exceed KPIs and targets
• Motivated, organised and eager to help customers succeed

Take a look inside our home:

• Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths-based organisation with in-house coaching to help you leverage what makes you special
• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
• Social connection focus: regular social events and gatherings
• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like home? Don't miss out, Apply Now
We prioritise Diversity:
Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you

We are a Circle Back Initiative Employer – we commit to respond to every applicant.