Participant Engagement Specialist

2 days ago

Auckland, Auckland, New Zealand New Zealand Clinical Research Full time NZ$45,000 - NZ$65,000 per year

Participant Engagement Specialist

Permanent Full-time - Auckland 

Purpose of the Role:

  • To work with the recruitment/study team to recruit suitable study participants for clinical trials.
  • To phone screen and assess the suitability of study participants.
  • To use marketing resources to promote/advertise interest in upcoming and active studies.
  • To complete general administration duties related to clinical research and study recruitment.

KEY TASKS/RESPONSIBILITIES/OUTPUTS

  • Communicate clinical trial information effectively with potential subjects via social media platforms, text, email, and phone.
  • Follow administration processes to ensure accurate recording of key information.
  • Using the study phone screening checklist, determine the eligibility of potential participants for screening.
  • Work with clinical staff to ensure medical queries related to study participation are answered.
  • Accurate data entry and maintenance of the CTMS.
  • Work under the guidance of the Participant Engagement Team Lead to ensure targets and deadlines are met.
  • Any other duties as directed by the Participant Engagement Team Lead or Head of Participant Engagement.
  • Assists Study Coordinators and Associate Study Coordinators in the recruitment of study subjects and manages subjects during screening and admission.

MINIMUM POSITION QUALIFICATIONS

Education:    Certification in a science, marketing or customer service-based discipline or working toward such a certification.

Experience:  Preferred:  Work or academic experience that shows requirement for excellent customer service.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Detailed knowledge of all trials being recruited to.
  • Professionalism, patience, and a "people-first" attitude.
  • Problem solving, attentiveness, emotional intelligence skills.
  • Clear communication and writing skills. 
  • Resourcefulness and persuasion skills.
  • Good knowledge of science and medical terminology.
  • Ability to foster a cooperative work environment.
  • Ability and desire to seek, respond to and provide critique for continuous improvement of self and colleagues. 
  • Skilled in the use of a networked computer, and Microsoft Office applications and aptitude with general databases.

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