Grievance Panel Member

• Approx 5-10 hours a month
• Hourly rate contract
• Based at our Te Maioha o Parekarangi Residence

About us | Mō mātou
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Our purpose is to ensure that all tamariki are in loving whānau and communities where oranga tamariki can be realised. We believe that by getting involved early in their lives and showing love and care, we give children the best chance of growing into happy thriving New Zealanders.

We are committed to putting children first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

About Grievance Panels
Grievance panels are established under

Each Oranga Tamariki residence has in place a grievance procedure, Whāia te Māramatanga, as set out in the Regulations. This provides a forum for tamariki and rangatahi placed in residences to voice their concerns and to have their complaints addressed.

An independent grievance panel is required for every Oranga Tamariki operational residence and is appointed by the Minister for Children. Grievance panels provide independent oversight and an independent voice to Whāia te Māramatanga.

Each panel is comprised of two community members and one tangata whenua member who is nominated by the local iwi from the location of the residence.

Important note
: as this role includes the grievance panel members visiting the tamariki and rangatahi at the residence, you must reside in the area in which the residence is situated.

Role of the grievance panel
Under the Regulations, each grievance panel has three key roles in relation to the grievance procedure at the residence:

• independent monitoring,
• investigation, and
• reporting.

The impact you will have:

• Promoting and upholding the mana of the grievance process which is a platform for tamariki and rangatahi to voice any concerns while in residence.
• Providing an independent oversight to the grievance process within youth justice and care and protection residences.
• Building professional relationships with tamariki and rangatahi, residence staff and management by visiting the residence on a regular schedule.
• Ensuring investigations are robust and child centred by overseeing investigations carried out by the residence.
• Conducting independent investigations or reviews as requested by tamariki and rangatahi.

Hours of work and remuneration
The role of grievance panel members is casual and does not have predetermined hours of work. It is estimated that panel members will each spend approximately hours each month carrying out their duties, depending on the size of the residence. The amount of time spent engaging in panel duties may fluctuate depending on what, if any, issues arise in relation to the oversight of the grievance process.

Fees for the role are set at $360 per day (pro rata) for members ($45 per hour) and $499 per day (pro rata) for the Chair ($62.40 per hour) in accordance with the Cabinet Fees Framework.

Current Vacancy:

• One community grievance panel member for Te Maioha o Parekarangi residence, which is a 30-bed youth justice residence in Rotorua.

How to Apply | Me pēhea te tuku tono

• Apply online here with your CV and Covering Letter.
• You are not able to apply if you are an Oranga Tamariki employee or hold a contract with Oranga Tamariki. If you have any questions about the role, please contact

Applications close Friday, 21 November 2025.
For more information see the Grievance Panel Member Position Profile attached