Guest Experience Host

2 days ago

Manukau, Auckland, New Zealand Tourism Holdings Limited Full time NZ$40,000 - NZ$60,000 per year

If you are ready to take on this exciting role and be part of a dynamic team, apply now We look forward to welcoming you to the RV Super Centre Auckland family.

At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.

The Role:

We are on the lookout for four dedicated Guest Experience Hosts to embark on a casual journey with our Auckland team during our bustling high season. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.

What You'll Do:

  • Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return.
  • Drive front-line sales, meeting individual and team targets with your professional sales expertise.
  • Be the go-to expert on vehicle operations, on-road procedures, and local travel tips.
  • Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
  • Participate actively in our health and safety culture, because everyone's well-being is our top priority.
  • Ensure quality control of our products.

Who You Are

  • A customer service superstar with relevant experience and a passion for people.
  • Fluent in English, with excellent communication skills and computer literacy.
  • Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous.
  • A problem-solver who thrives under pressure and enjoys working in a dynamic team environment.
  • Flexible and ready to work, including weekends.
  • In possession of a full, current driver's license.

Why Join Us? Our team is made up of individuals from all walks of life, representing different cultures, backgrounds, and experiences. We embrace diversity and individuality. Here, you'll find a workplace that values growth, fun, and a healthy work-life balance.

Benefits:

  • Competitive wage and comprehensive company benefits, with sales incentives
  • Flexible work environment that embraces travel and experiences
  • Career progression opportunities within thl
  • Diverse and inclusive team culture

Ready for the Adventure?

If you're eager to make each guest's journey memorable and have the skills we're looking for, we'd love to hear from you.

Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.

This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.

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