Entitlement Payment Officer

5 days ago

Napier Field, Alabama, New Zealand Pacific Health Group Full time

Wellnz is looking for an organised, detail-focused Entitlement Payment Officer to join our Napier team. You'll work in a warm, collaborative environment where your contribution is valued.

About the Role

As an Entitlement Payment Officer, you'll play an important role in supporting our AEP (Accredited Employer Programme) services. You'll calculate weekly compensation entitlements, work closely with internal teams, and provide professional, responsive service to employers, clients, and claimants.

What You'll Do

•    Accurately calculate weekly compensation entitlements for AEP claims

•    Liaise with case managers, coordinators, employers, claimants, and ACC

•    Maintain strong client relationships through prompt, professional communication

•    Support a positive team culture by being responsive and helpful to colleagues

•    Maintain up-to-date technical knowledge and follow ISO 9001 quality standards

•    Contribute to continuous improvement initiatives

•    Foster positive health and safety practices

•    Complete all compulsory training within required timeframes

What You'll Bring

•    Strong communication skills, and an excellent attention to detail

•    Confidence using Microsoft Office and related admin systems

•    Ability to manage changing priorities with a calm, professional approach

•    Results-driven attitude paired with excellent client focus

•    High level of integrity, confidentiality, and organisational awareness

•    Accountability for your work and decisions

•    Professional, tidy presentation

Why You'll Love Working With Us

•    A genuinely friendly, supportive local team

•    Opportunities to grow your skills and build a meaningful career

•    A collaborative environment where your ideas and input are valued

•    Insurances, exclusive discounts and wellbeing initiatives

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, we want to hear from you

For a copy of the position description, please click 'Apply' which will take you through to our careers portal, Or get in touch with Madison at Please refer to job number 2271 in your communication.

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