Product Operations Coordinator

About ComplyWith

ComplyWith makes the law clear for people who need to do things right.

Our vision is to be well known as Aotearoa New Zealand's legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use software.

Our growing legal technology business works with over 180 Kiwi businesses, including many of the regulators and industry leaders.

The working environment at ComplyWith encourages grounded achievers who love doing mahi that matters and getting stuff done. We're confident, humble, and authentic.

Get a taste of what we do at ComplyWith here:

We offer a unique opportunity to join a growing company in Aotearoa New Zealand's fast-growing SaaS sector. At ComplyWith we pride ourselves on an awesome working environment:

• We do an honest week's work - long hours or late nights aren't the norm

• We empower each other to take on responsibility

• Get involved in the interface between the law and technology.

About the job

In this role, you'll initially use your highly organised and customer-focused approach to support the work of our busy Technology and Product Team.

You'll then have opportunities to grow your career with ComplyWith, and this is likely to include playing a key role in supporting the product and underlying technology.

This is a full-time role in our Product and Technology Team, based in our Wellington waterfront office.

What you'll be doing

You'll quickly come up to speed with our applications, processes and systems so that you can:

• Become a ComplyWith application expert:

• Your most important job will be to immerse yourself in the ComplyWith suite of products and understand them inside and out.

• You'll master the functionality, spot opportunities for improvement, and help our internal team get the best out of our products.

• Follow support and product processes:

• Monitor communications for support requests and acknowledge and gather information on them.

• Update the planning boards, and help keep the team on track.
• Update documentation and help guidance as features change.
• Update product and team metrics.

• Gather and collate information and estimates from developers and the rest of the team as required.

• Follow development and operations processes:

• Do recurring tasks that are required to keep the product healthy and safe.

• Find ways that these tasks could be automated, and help automate them.
• Expand the operational processes as we grow and mature.
• Always be looking for ways to improve processes.

• Help with releases as required.

• Read code and suggest fixes for small bugs:

• While this is not a development role, being able to suggest fixes by reading the code will be expected.

• Testing:

• Helping with Quality Assurance, and other levels of testing.

• Give feedback on ideas and features before they get to the development stage.

• Support the wider team and business, including:

• Supporting internal projects

• Contributing to process and team efficiency improvements.
• Proactively completing recurring and ad-hoc admin tasks, including:
• Updating project plans, and organising sprint ceremonies and other meetings.
• Research tasks.

You'll also have the chance to grow your career with the opportunity to become more involved in the technical operations and product development of ComplyWith as a whole.

How you'll know you're successful

You know you're doing a great job when:

• The team come to you as the first person who would know the answer to those tricky product questions.

• Operations tasks are humming along smoothly, and we have full confidence in any automations.

• You receive positive feedback and are highly valued by customers and key stakeholders for your responsiveness and impact

• You're proactively completing regular tasks and anticipating the product and team needs.

What you'll bring

You'll have an organised approach and can grow with us as ComplyWith continues to accelerate.

The ideal candidate will demonstrate the following:

• A technical background or the desire and capability to become a technical expert. You like digging into tools, figuring out what they do and how they work.

• Smart with the ability to demonstrate a growth mindset and the ability to rapidly learn in a technical environment

• An interest in the interface of the law, technology, client needs, and innovative creative thinking

• A systems mindset with the ability to look beyond a specific task and identify how your work connects with wider processes, customer outcomes, and our organisation's goals

• The ability to work both independently and collaboratively across multiple projects, products and platforms, and with a variety of people

• Great time and project management skills

• Good communication and interpersonal skills; you're able to deal with internal team members proactively and collaboratively

• A problem-solver with a drive to learn and take on new challenges in a collaborative and practical way

• A values-driven personality and a desire and ability to work in a way that's aligned with our Guiding- Principles. We do our very best to be:

• Simplicity-driven

• People-centred
• Grounded achievers
• Autonomous collaborators
• Forever innovating.

To find out more, check out the How we roll section on our About Us page:

Bonus points for:

• Previous experience in roles like support desk, operations, and product support.

How to apply

To apply, submit your CV and cover letter through Seek. If you have any questions, please email us at

Find out more about working at ComplyWith on our careers page:

If you don't quite meet these requirements but still think you'd be a great fit for the role, we'd still love to hear from you.

We will be reviewing applications as they come in.