Lending Support Specialist
4 days ago
Lending Support Specialist
We're looking for a Lending Support Specialist, interested in a career and development within the Finance Industry to join our Personal Loan Lending Team in Invercargill.
A bit about us
Finance Now is a New Zealand-owned company that's been helping Kiwis with personal, retail and business finance for over two decades. We're proud of the work we do and the people who make it happen. When you join us, you're joining a supportive, down-to-earth team that values collaboration, growth, and great service. We're proud of the work we do and the workplace we offer, being voted as finalists in the Best Places to Work awards for the past two years.
A bit about the role
This is a customer-facing role where you'll play a key part in delivering a positive experience for our Finance Now customers. You'll be responsible for providing excellent customer service and ensuring the efficient finalisation of loan applications. You'll use great communication and time management skills to deliver outstanding service every step of the way.
You'll be part of a supportive, collaborative team that:
- Cheers each other on and genuinely enjoy working together
- Encourages one another to succeed in a future focused environment
- Makes space for success, laughter and moments that matter
- Takes pride in doing the right thing for customers and for each other
What You'll Be Doing
- Assisting with phone and email interactions to support our customers at any stage of their application journey
- Analysing documentation received to ensure timely and accurate purchasing of loan applications
- Updating customer data and using internal systems accurately and appropriately
- Collaborating with Lending Consultants and other Finance Now team members to ensure a positive experience for our customers
What we're looking for
Strong communication and time management skills
- A team player, with a positive approach to multitasking
- A willingness to learn and grow within the Finance Industry
- Confidence in using multiple different systems
Why Finance Now?
We're not just a finance company, we're a people company. We celebrate success, support each other through challenges, and genuinely care about the customers we serve. If you want to work in a place where your contribution matters and your development is supported, you'll feel right at home here.
- Fun team culture with plenty of support and encouragement
- 2 hybrid workdays for effective work/life balance
- Ongoing training and development to grow your career in finance
- A stable, long-standing Kiwi company you can be proud to work for
- Annual wellbeing allowance and one paid volunteer day per year
Apply Now
If you are ready to take the next step in your career and want to do it with a company that is committed to your development – we'd love to hear from you.
All applicants will be required to complete a Ministry of Justice Check and a Credit Check.
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