Mobility Consultant

Work that fits life and purpose

Retail with a difference Make a positive impact on the lives of people with mobility and disability needs by helping them find product solutions that support independent living.

Why work for Mobility Centre:

• Keep life in balance – the role has two five-hour days (10am to 3pm) so can fit in with other commitments you may have. Also, there are no late nights or Sunday/Public Holiday work. Plus, enjoy an extra day of leave for your birthday and a recreation day.
• Be part of New Zealand's largest mobility equipment retailer, based in our welcoming central Hastings store (Heretaunga St West) with free staff parking.
• Grow with us – learn not only retail operations, but also rental hire and fulfilling online sales ).
• Change lives – our customers are often elderly or living with disabilities. Assisting them with finding them the right equipment solution can transform their daily life, and your help provides satisfaction few jobs can offer.

About the role:

We are looking for a solution-focused Mobility Consultant to join our Hastings team. The role combines customer service with hands-on, practical work. You'll help customers choose the right products, restock and maintain displays, manage rental equipment, and follow up with customers and suppliers.

The role has a physical element – you'll need to be comfortable lifting and moving boxes, assembling products, and using tools where required. You may also drive the store van to deliver mobility equipment (such as scooters and wheelchairs) to local customers and demonstrate safe use.

You'll join a supportive and experienced store manager who takes pride in making a real difference in people's lives. This is not an ordinary retail role – it's part retail, part logistics, part customer service, and part community support.

Key Responsibilities:

• Conduct comprehensive assessments to identify mobility needs for individuals and organizations.
• Develop and implement tailored mobility solutions that align with client objectives and regulatory requirements.
• Provide expert advice on mobility aids, transport options, and accessibility improvements.
• Facilitate workshops and training sessions to educate clients on mobility best practices and resources.
• Collaborate with community organizations, government agencies, and stakeholders to promote more accessible environments.
• Stay informed of the latest trends and technologies in mobility aids and services.
• Document client interactions and service outcomes to maintain accurate records and support reporting.

What you'll bring:

• Previous experience in retail or customer service and an understanding of solution-selling.
• Confidence to eventually be able to work solo at times.
• Physically capable and willing to carry boxes, assemble equipment, and drive/deliver products.
• Competence with point-of-sale software systems and online tools.
• Empathy and strong communication skills to build trust with customers.
• Ability to follow up promptly and professionally.
• Knowledge of the health/disability sector is an advantage, but not essential.
• Openness to training and development.

About Your Way | Kia Roha:

The parent organisation of Mobility Centre is Your Way | Kia Roha an independent not-for-profit organisation working with disabled people and their whānau in their communities across Aotearoa New Zealand. We have over 40 years' experience and the majority of our staff, all our board, and all our disability leadership group are disabled people or close family members of people with disabilities.

Moemoea | Vision

Disabled people thriving, living the lives they choose in their communities.

Kaupapa | Purpose

Enabling innovative community solutions by and with disabled people

Mātāpono | Values

• Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual.
• Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
• Whanaungatanga | Connection: Relationships matter, we work together with whānau and others.
• Kohitanga | Inclusion: Everyone is included and respected for who they are.
• Kaitiakitanga | Guardianship: Sustain and respect the mauri | life force of those we work with.

Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country. As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.

We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

How to Apply:

If you are passionate about making a difference in the lives of individuals by improving mobility access and inclusivity, we encourage you to apply. Please submit your CV and a cover letter outlining your experience and why you would be an excellent fit for this role.

Applications for this role close on 21st December 2025

Applications will be reviewed as they are received, so please apply now.

Applicants for this position must have the legal rights to work in New Zealand and a full driver's licence.